Extra Space Storage Complaints and Reviews

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Extra Space Storage
Main address: 2795 E Cottonwood Pkwy Ste 400 84121-7033 Cottonwood Heights UT
888-586-9658, (801) 562-5579, http://www.extraspace.com/Help/Contact.aspx
  • 20+3 mobile complaints
  • $35K claimed losses
  • $1.5K average
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This is for the Sterling Woodland facility; They don't see any value for potential customers Some of the representative have no respect for consumers Would not recommend this place nor this company. Add comment

  • Jul 20
  • Storage
  • Atlanta, Georgia
  • Climate Controlled Storage Facility
  • 8

This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were not damaged by the water falling from the ceiling were damaged by water collecting on the floor and running under doors and into... Read more

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  • Jul 19
  • Storage
  • Disrespectful Customer Service
  • 9

every few months raise and justify with postcard sent somewhere or other announcing this. no respect for customers ; just price gouge ; lure you in and then raise and raise . go elsewhere. staff try to be nice at office but staff they are pawns of corporate machine. corporate machine unresponsive and bureaucracy. no respect for long time customers. just use you. place is clean but biz... Read more

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There was mouse droppings on my totes and box one of my couch cushions was destroyed by urine from a rodent. I was paying insurance to be told that they can't do anything about rodent damage so I have a brand new not even year old couch that I had to throw away because they don't come damage that was done by rodents at their facility. Groton ct Add comment

I call extra space storage 6 days before I moved to take all my forniture they answer me ok I put a note here so you don't have to pay for you next month and when I saw my account they charge another month for no reason Add comment

  • Feb 03
  • Storage
  • Wyoming, Michigan
  • Eviction Notice Fine
  • 2
  • 19

Eviction notice fine all my stuff out then year later call collection agency rosenthall and associates never sign do business extra space storage public storage goto packrats.com avoid all storage co all together waste time money fees jack off pay administration fee first months rent *** extra space there gonna all get merked gate gonna be 15 billion pieces all front grills gonna be *** up ***... Read more

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  • Jan 20
  • Storage
  • Wyoming, Michigan
  • Sstorage Eviction
  • 16

Extra space storage 1204 28th street s.e.s.e. Grand rapids mi 49508 616 4524413 18887867243 do not rent from them ripoff consumer alert!!!! They had collections company call me rosenthall Morgan and associates st Louis Missouri they claim I still owe them money year later after vacated. If you go with any company make sure you get lowest price possible call 20 different companies get qoutes from... Read more

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  • Dec 06, 2013
  • Storage
  • Extra Space Storage
  • 2
  • 39

I have a storage unit with extra space storage and when I got the unit they charged me almost three hundred dollars and I did not my first month free I had paid my bill up but I'm a month behind and now my stuff is up for auction I don't have a reciept because I was told there printer was not working I have a lot of personal stuff in there that belong to my mom and when my kids were little I... Read more

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  • Aug 20, 2013
  • Storage
  • Storage Services
  • 3
  • 24

naver agian . this month payed my last . they smile all up in your face . they use this word a lot ) the money goes to the company & company that smh lies .... they dont care at all . and if you dont pay they quick to lock it up . done with them im so happy . they so nasty 8 and a year a few months with thes scamers smh & and they so slopy... Read more

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  • Jul 29, 2013
  • Storage
  • Libertyville, Illinois
  • Extra Space Storage
  • 47

My storage payment ($130.00) was due 6/19/13, due a very serious illness I could not make the payment, but did go in on Monday 7/22/13 with $280.-This would have covered the $130 for June, plus late fees. I explained that I would be receiving a retro check for disability from work within a week and would pay the July rent at that time. The refused to take any payment unless I had $303 by the... Read more

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