Extra Space Storage Complaints and Reviews

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Extra Space Storage
Main address: 2795 E Cottonwood Pkwy Ste 400 84121-7033 Cottonwood Heights UT
888-586-9658, (801) 562-5579, http://www.extraspace.com/Help/Contact.aspx
  • 22+3 mobile complaints
  • $35.6K claimed losses
  • $1.4K average
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  • Aug 26
  • Storage
  • Lakewood, New Mexico
  • Rate Increase
  • 4

WITHIN 3 MONTHS OF MOVING IN THEY JACKED MY RENT $20 A MONTH, A FEW MONTHS LATER THEY RAISED IT ANOTHER $10 AND NOW ANOTHER $8. ONLY ONCE DID I RECEIVE A NOTICE OF RENT INCREASE. MAKE SURE YOU READ THE FINE PRINT ON THE CONTRACT. I'M PAYING ALMOST 50% MORE THAN WHEN I MOVED IN LAST YEAR. FIND SOMEPLACE ELSE!!! I WOULD HAVE MOVED SOONER BUT HAVE A BAD BACK AND HAVE TO PAY SOMEONE. I WILL BE GONE... Read more

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  • Aug 23
  • Storage
  • Furniture Storage
  • 7

Only had furniture in it but the climate control is barely there...still hot enough in the summer where it melts glue on some furniture. Some excuse or another to raise prices all the time. A woman there would readjust mine if I called and complained a couple of time. She seemed interested in customer service unlike the present "crop" of workers now. They added a cost for either insurance or... Read more

Was this review helpful? 0 1

This is for the Sterling Woodland facility; They don't see any value for potential customers Some of the representative have no respect for consumers Would not recommend this place nor this company. Add comment

  • Jul 20
  • Storage
  • Atlanta, Georgia
  • Climate Controlled Storage Facility
  • 10

This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were not damaged by the water falling from the ceiling were damaged by water collecting on the floor and running under doors and into... Read more

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  • Jul 19
  • Storage
  • Disrespectful Customer Service
  • 12

every few months raise and justify with postcard sent somewhere or other announcing this. no respect for customers ; just price gouge ; lure you in and then raise and raise . go elsewhere. staff try to be nice at office but staff they are pawns of corporate machine. corporate machine unresponsive and bureaucracy. no respect for long time customers. just use you. place is clean but biz... Read more

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There was mouse droppings on my totes and box one of my couch cushions was destroyed by urine from a rodent. I was paying insurance to be told that they can't do anything about rodent damage so I have a brand new not even year old couch that I had to throw away because they don't come damage that was done by rodents at their facility. Groton ct Add comment

I call extra space storage 6 days before I moved to take all my forniture they answer me ok I put a note here so you don't have to pay for you next month and when I saw my account they charge another month for no reason Add comment

  • Feb 03
  • Storage
  • Wyoming, Michigan
  • Eviction Notice Fine
  • 2
  • 2
  • 23

Eviction notice fine all my stuff out then year later call collection agency rosenthall and associates never sign do business extra space storage public storage goto packrats.com avoid all storage co all together waste time money fees jack off pay administration fee first months rent *** extra space there gonna all get merked gate gonna be 15 billion pieces all front grills gonna be *** up ***... Read more

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  • Jan 20
  • Storage
  • Wyoming, Michigan
  • Sstorage Eviction
  • 19

Extra space storage 1204 28th street s.e.s.e. Grand rapids mi 49508 616 4524413 18887867243 do not rent from them ripoff consumer alert!!!! They had collections company call me rosenthall Morgan and associates st Louis Missouri they claim I still owe them money year later after vacated. If you go with any company make sure you get lowest price possible call 20 different companies get qoutes from... Read more

Was this review helpful? 0 1

  • Dec 06, 2013
  • Storage
  • Extra Space Storage
  • 2
  • 2
  • 41

I have a storage unit with extra space storage and when I got the unit they charged me almost three hundred dollars and I did not my first month free I had paid my bill up but I'm a month behind and now my stuff is up for auction I don't have a reciept because I was told there printer was not working I have a lot of personal stuff in there that belong to my mom and when my kids were little I... Read more

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