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  • Customers like
    • Facilities and staff 1
  • Customers don't like
    • Crookedness raising rent 2
    • Condition and rate increase 2
    • Would not stop the auto pay 1

I rented a couple of units at Alhambra and I was overcharged to the tune of over $1,800.00, during a six month period. I moved the items to a storage space in Fontana and no sooner than the items were moved I got notification of a rate hike at that storage facility. it appears this company, because business is apparently going well, decided to take advantage of its customers with greedy price... Read more

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This is a bait and switch. When I signed up, I was told to notify them when I would be leaving a few days in advance to work out the pro-ration. Turns out you have to notify them PRIOR to their grabbing the cash out of your account in order to get a pro-ration. Once they have your monthly payment, there's no refunds. These two approaches are not the same thing, so they ripped me off for over... Read more

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Again this money hungry company has raised my monthly rate. I am disgusted at the level of greed shown by Extra Space. Never have I seen a company raise rates constantly like this. After the new year I am moving my belongings elsewhere. My advice is to steer clear of Extra Space Storage. Add comment

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems with my stored items especially because they contained business and personal records. Security and privacy was extremely important. None of my boxes, shelves and items were ever moved or gone through. I had a secret way of knowing if anyone else had ever been in the unit other... Read more

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The staff at the Highline location in North Canton, OH have always been a pleasure to deal with. I would highly recommend this location to store your items. Add comment

They were remodeling and moved my stuff to another unit and it the process stole my box of games ............when asked about it I was told I needed proof of what I had.....be sure to video everything you put in those units............it happened at the place on Pulaski here in Chicago. I didn't notice it till the moved my unit back to a spot close to where I was and that's when I noticed their... Read more

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You are absolutely right and I have been one of the victims. They have done the same to me. They told me when I became a customer I owed the insurance fee. I did not ask for insurance and I had to fill a form stating I did not want the insurance. After I already been paying for my storage rent at 30 dollars. Then in 3 months they raised it to 40.00 dollars. They aim to keep raising the rent fee... Read more

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Problems with my money order sent to Extra Space Storage in Albuquerque. I sent my money order on August 24 2015 to make sure it gets there for September 1, 2015. Then the store manager calls me and emails me to tell me I haven't paid my rent. So I had to purchase another money order of 40.00 to pay for the September rent. That was sent on September 4, 2015. I get another call claiming I now owed... Read more

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Don Wolfe Howard Watts Today at 12:49am.We have always used Extra Space for storing our 5th Wheel as well as renting a storage room. The main reason was the fact that they were accomodating since we travel and return home late hours we were granted 24 hour access. Tonight when we got home we went to return our camper to the storage unit on Mt Moriah Extended in Memphis only to discover the gate... Read more

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Complete rip off with this company. They purposely fail to disclose that once you are in, they will soon and regularly raise your rent just about every three months. I would suggest to the readers to require them to provide at least an annual rent guarantee. And also to stipulate the rent increase schedule thereafter so you know your costs in the future. This is a total bait and switch game with... Read more

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