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2.2 Based on 25 reviews
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    • Condition and rate increase 5
    • Inaccurate policy explanation 3
    • Response to issue was basically hands up in the air 2
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I really like to use and refer friends to extra space storage in aurora Ave. Seattle, wa. Us/ 0643.i have use them before the staff misty and Vince very polite ,courteous ,friendly quality customer service.i highly recommend this storage.

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I have never felt so deceived and taken advantage of in my life! I reserved a storage unit online for some of my son's college belongings at the Extra Space Storage in Millersville. I was contacted immediately the next business day. I informed the individual I did not have a set move in date at this time and would follow up as soon as I spoke with my husband and son. And while I was very clear I would follow up, the location staff contacted... Read more

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Went to pay my bill but the person was at lunch on the window you are open from 10 to 6 i dont have time to keep going back but you guys have no problem raising the rent

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I have been with extra space storage since 10-2014 I have fallen behind 1 month and explained to them the issue I am having at three moment I told them that I could pay 152.24 on Wednesday my bills are always due on the 28th of each month so on Tuesday I have to pay 152.24 I informed them that I can pay on Wednesday the 29th of June they informed me by that date I would have to pay 152.42+129.99 I informed I would be able to pay... Read more

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I am still a customer until the 27th of this month.Can't wait to get outtakes there. Hope to start moving again this weekend Filed complaints with consumer affairs, I.R.S , ADULT Protection Service and will still end calling VPD to help insure I will not be harrased any further. Gave them 30 days notice instead of 10. Worst storage company I have had the displeasure of dealing with. Mike a discounted customer in Ventura, Ca. 93003 Read more

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Professional & knowledge employees at this facility. Ralph & Omar were great in helping me get the proper unit for my needs. Rates are reasonable with easy access to my ground unit. I will continue to reccomend this storage place to all my friends & family. They also offered me a senior discount. The rates at other storage units were not as competed as the ones here. Highly recommend this storage facility. Great prices and very well... Read more

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watch-out Extra Space Storage !!! a year ago , we rented a 10x10 storage space for $165 / month after 6 months the company increased the rate to $188 , today six month later it was increased again to $214. I called the customer service, the agent repeated the same script that I signed an agreement and agreed to rate increases. When I asked him again what can justify 30% rate increase in 12 months I got the same answer. you signed and... Read more

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If you value your property do not use extra space storage 491 denbigh Blvd Newport News, Va. Your stuff will go missing and your unit will be destroyed. The security gate don't work and the surveillance camera only records the driveway. Only 3 people knew what wad in my storage unit with 1 being employed there. As soon as I canceled their insurance because I had my own my unit was broken into and property was stolen and property was broken and... Read more

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Extra space storage has worked with me and the customers service are friendly! Brent on N.lamar Austin Tx hands down gives great customer service!!! Toshua VZ

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