Extra Space Storage Complaints and Reviews

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Extra Space Storage
Main address: 2795 E Cottonwood Pkwy Ste 400 84121-7033 Cottonwood Heights UT
888-586-9658, (801) 562-5579, http://www.extraspace.com/Help/Contact.aspx
  • 25+3 mobile complaints
  • $35.6K claimed losses
  • $1.3K average
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  • Nov 06
  • Storage
  • Detroit, Michigan
  • Storage Unit
  • 14

Extra space storage a.k.a. rosedall morgan and associates headquarters salt lake city utah anyway i got couple calls after i moved out unit lady says you still owe money im like alright i was just lucky get into more convenient nicer staff cleaner place u called other place yellow pages i leave message i say "im desperate i just need 10x30 can u give me price do u have any avaiable units? Hour... Read more

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  • Sep 06
  • Storage
  • Wyoming, Michigan
  • Storage Rental
  • 1
  • 1
  • 15

Renting then moved out received eviction notice@ 28th street grand rapids michigan three monrhs later collection agency calla me rosethall morgan and associates based st. Louis, missouri claiming i owe them money i don't owe red penny nobody has even given me red penny over 31 years!!!!. Read more

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Extra space storage 28th street grand rapids, michigan lawsuit coming federal court ottawa avenue n.w. grand rapids, michigan Add comment

     

  • Aug 26
  • Storage
  • Lakewood, New Mexico
  • Rate Increase
  • 2
  • 2
  • 39

WITHIN 3 MONTHS OF MOVING IN THEY JACKED MY RENT $20 A MONTH, A FEW MONTHS LATER THEY RAISED IT ANOTHER $10 AND NOW ANOTHER $8. ONLY ONCE DID I RECEIVE A NOTICE OF RENT INCREASE. MAKE SURE YOU READ THE FINE PRINT ON THE CONTRACT. I'M PAYING ALMOST 50% MORE THAN WHEN I MOVED IN LAST YEAR. FIND SOMEPLACE ELSE!!! I WOULD HAVE MOVED SOONER BUT HAVE A BAD BACK AND HAVE TO PAY SOMEONE. I WILL BE GONE... Read more

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  • Aug 23
  • Storage
  • Furniture Storage
  • 1
  • 1
  • 29

Only had furniture in it but the climate control is barely there...still hot enough in the summer where it melts glue on some furniture. Some excuse or another to raise prices all the time. A woman there would readjust mine if I called and complained a couple of time. She seemed interested in customer service unlike the present "crop" of workers now. They added a cost for either insurance or... Read more

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This is for the Sterling Woodland facility; They don't see any value for potential customers Some of the representative have no respect for consumers Would not recommend this place nor this company. Add comment

     

  • Jul 20
  • Storage
  • Atlanta, Georgia
  • Climate Controlled Storage Facility
  • 1
  • 1
  • 33

This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were not damaged by the water falling from the ceiling were damaged by water collecting on the floor and running under doors and into... Read more

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  • Jul 19
  • Storage
  • Disrespectful Customer Service
  • 1
  • 1
  • 27

every few months raise and justify with postcard sent somewhere or other announcing this. no respect for customers ; just price gouge ; lure you in and then raise and raise . go elsewhere. staff try to be nice at office but staff they are pawns of corporate machine. corporate machine unresponsive and bureaucracy. no respect for long time customers. just use you. place is clean but biz... Read more

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  • Jul 09
  • Storage
  • Hartford, Connecticut
  • Rodent Damage
  • 1
  • 1
  • 24

There was mouse droppings on my totes and box one of my couch cushions was destroyed by urine from a rodent. I was paying insurance to be told that they can't do anything about rodent damage so I have a brand new not even year old couch that I had to throw away because they don't come damage that was done by rodents at their facility. Groton ct Read more

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I call extra space storage 6 days before I moved to take all my forniture they answer me ok I put a note here so you don't have to pay for you next month and when I saw my account they charge another month for no reason Add comment

 
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