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  • Customers like
    • Facilities and staff 1
  • Customers don't like
    • Condition and rate increase 4
    • Crookedness raising rent 2
    • Would not stop the auto pay 1

Patrica jones helped fox moving a great deal. Very kind and polite.. great job Add comment

Often people write about their bad experience with companies and rarely talk about their good experiences. I am hear to talk about a good experience I am having. Off to a good start with extra space storage in Tampa Florida. This was my first experience to ever need to rent storage space. I had called several storage companies in Tampa to learn how it works. It was an education to learn that some of the companies left out some important details When I called extra space storage I spoke with the manager Cindy. She was so helpful, thorough,... Read more

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ZERO STARS!!! Our 2013 Casita travel trailer was stolen from the Bonanza location over Christmas. Per Jasmine, our trailer was there on the 21st. Our neighbor rents the space next to ours and reported the trailer was gone on the 26th. Twelve days later, no surveillance video has been referred to the police. Per Jasmine, it was the holidays and she had a business to run. I would think trying to identify the crook who obviously has access and ability to take an entire trailer should be a top priority and concern for a storage rental company. On... Read more

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Local management was quite receptive during the initial review of the units, but once I was renting a number of their units, the attention and service soon disappeared! A layer of sand immediately started to accumulate in the units on a regular basis. Local management’s reply was that they could not control the weather. Local management had issues with break-ins. Then after six months, the rate increased without proper notification (a breach of contract). Local management kept diverting responsibility to corporate management. One comment... Read more

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Awesome customer service! Jamie was super nice Add comment

This company continues to raise their rate's, The first one is in five month's then every nine month's after that. They have a big turn around in managers because they treat them wrong so they quit, They have one person trying to help 6 customers and keep the property clean, They say you have to take there insurance Even if you have home owners insurance, I tried to talk to a District Manager in CT and they never returned my call. On the web site it says a manager is on site, I got stuck in the elevator and there was no one to help me. Read more

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So, my mom went to the Extra Space Storage in Germantown,MD yesterday ( 2/19/16) she threw a old computer desk and a old lamp and then we left after my mom recieve a call from a guy named Danny and told her that she needs to come and throw it in the garbage but the thing is the garbage was locked she spent 4 hours moving things into her new storage because she had a downsize to a smaller storage but it was right next door to the bigger storage and today (2/20/16) Danny again called her back and told her come and throw it out and my momcalled... Read more

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The storage rates have changed four times now since i started a month an two days ago. Was told we get a bigher discount if we reserve online that we get that rate locked in for five months my first month they automatically charged me almost two hundread for my first unit and my second unit they tell me when its 26 days past due! BS Read more

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Extra space storage employee stole my new lg smart tv from my storage unit. Extra space on 500 w 1100 so slc, utah. My unit was f275. Keith bruderer 385 246 6682 Add comment

When I Sign the contract nobody told me about any increase in price they send me a notification that the rent is going up 11$ for the 5x10 unit that I have Called 6 timed from 2 different numbers left voicemail . They didn't even bother calling. When I told Sandy from Georgetown that I rather take my stuff somewhere else she Called me SILLY (***) , she judge my mentality and made me feel a nobody ( EVEN IF HER SALARY COMES FROM MY WALLET) I understand that she probably doesn't like foreign "people" but we are humans to and we deserve to be... Read more

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