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2.1 Based on 26 reviews
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    • Location 1
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    • Condition and rate increase 5
    • Inaccurate policy explanation 3
    • Response to issue was basically hands up in the air 2
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Never ever again would i store with you guys,you guys messes me up and now i have to wait about 3 weeks forbthat mistake to be fixed,and you guys are terrible about helping me out in the process,now im on a hold because of you guys,super disappointed

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They refuse to take a payment to keep from auctioning my things off need some to contact As soon as possible. 312-582-0781

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I fell one month behind on my account due to some unexpected bills. I had been a customer with Extra Space at one of their Amarillo TX locations for the last 3 years paying $120 a month for a small closet size unit. At 36 days they slap an 85 dollar fee. I explained I get paid on that 36th day and could pay Immediately. Not good enough. They say the 'computer assess the fine' they 'can't stop it'. Spoke to a Regional General Manager named... Read more

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I really like to use and refer friends to extra space storage in aurora Ave. Seattle, wa. Us/ 0643.i have use them before the staff misty and Vince very polite ,courteous ,friendly quality customer service.i highly recommend this storage.

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I have never felt so deceived and taken advantage of in my life! I reserved a storage unit online for some of my son's college belongings at the Extra Space Storage in Millersville. I was contacted immediately the next business day. I informed the individual I did not have a set move in date at this time and would follow up as soon as I spoke with my husband and son. And while I was very clear I would follow up, the location staff contacted... Read more

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Went to pay my bill but the person was at lunch on the window you are open from 10 to 6 i dont have time to keep going back but you guys have no problem raising the rent Read more

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I have been with extra space storage since 10-2014 I have fallen behind 1 month and explained to them the issue I am having at three moment I told them that I could pay 152.24 on Wednesday my bills are always due on the 28th of each month so on Tuesday I have to pay 152.24 I informed them that I can pay on Wednesday the 29th of June they informed me by that date I would have to pay 152.42+129.99 I informed I would be able to pay... Read more

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I am still a customer until the 27th of this month.Can't wait to get outtakes there. Hope to start moving again this weekend Filed complaints with consumer affairs, I.R.S , ADULT Protection Service and will still end calling VPD to help insure I will not be harrased any further. Gave them 30 days notice instead of 10. Worst storage company I have had the displeasure of dealing with. Mike a discounted customer in Ventura, Ca. 93003 Read more

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Professional & knowledge employees at this facility. Ralph & Omar were great in helping me get the proper unit for my needs. Rates are reasonable with easy access to my ground unit. I will continue to reccomend this storage place to all my friends & family. They also offered me a senior discount. The rates at other storage units were not as competed as the ones here. Highly recommend this storage facility. Great prices and very well... Read more

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