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    • Crookedness raising rent1
    • Condition and rate increase1

  • May 22
  • Moving and Storage
  • Covington, Kentucky
  • Storage Unit
  • 7
  • REVIEW RATING 4/5

Prepaid online for another month at Extra Space Storage days before the due date. Changed mind before due date and Extra Space Storage wouldn't refund. Headquarters said they "generally do no issue refunds on prepaid." Place has mice and stinkbugs, a hole in roof caused leakage. They excused as being a bad winter. Tried to dump empty boxes in dumpster, manager said dumpster is not for customers.... Read more

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Please email me at LaelaD2014@gmail.com Thanks guys! :) Add comment

  • May 16
  • Moving and Storage
  • Marina Del Rey, California
  • Storage Unit Rental
  • 1
  • 1
  • 7
  • REVIEW RATING 3/5

My case is potential theft. I was out-of-state for 6 months and when I returned to collect my stuff, they said it's been vacated 2 months after I left when nobody did! HELP PLS! Can the Department of Consumer Affairs help with this? Please advice if anybody knows. Thank you so much. Sincerely, laela Read more

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  • May 13
  • Moving and Storage
  • Rialto, California
  • Storage Unit
  • 8
  • REVIEW RATING 4/5

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told the cameras and DVR happened to be down those days, as well as the individual alarmed units were also not working on those days so they could not provide any information or help to the break in. WE lost thousands of dollars of our stuff and had to just depend on insurance claim... Read more

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  • May 08
  • Moving and Storage
  • Bronx, New York
  • Storage Unit
  • 12
  • REVIEW RATING 3/5

I went to my storage and my whole storage was full of water destroying everything I was devasred upset and hurt all I got was a sorry and a thank god u have insurance really priceless items which can never be replaced way is 2000 dollars if I'm lucky to get it no words can express how I feel right now was given a pamphlet and told they will handle my loss that they had nothing to do with it... Read more

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  • Apr 07
  • Moving and Storage
  • Wyoming, Michigan
  • Storage Unit
  • 13
  • REVIEW RATING 3/5

Credit collection bureau rosendthall morgan and thomas keeps call after move all stuff storage unit vacated three years ago original company extra space storage dba extra space storage management inc anyways rude, nasty, down right get in your face rude tell customer off plus never qouted me over phone any administration fees $20 first time yellow pages qouted "flat rate" all want more money... Read more

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  • Mar 18
  • Moving and Storage
  • Wyoming, Michigan
  • Storage Services
  • 14
  • REVIEW RATING 3/5

Extra space storage 28th street grand rapids, michigan out of lease three years ago however collection company rodenthall morgan and thomas keeps calling where is money gonna get sued for over 30 million dollars harrasement charges, false advertising 8x10 $30 fail mention administration costs in yellow page ad storage ads extra $25 never do business with thid company headquarters sandy utah... Read more

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  • Mar 09
  • Moving and Storage
  • Baltimore, Maryland
  • Storage Space
  • 1
  • 1
  • 88
  • REVIEW RATING 5/5
Extra Space Storage - RODENTS DEAD MICE, *** AND URINE
1 of 2

Your meaningful, cost worthy belongings are not safe. EXTRA SPACE STORAGE claims that they exterminate, but on a regular, routine basis or ONLY when a customer complains. REMEMBER EXTRA SPACE STORAGE INSURANCE POLICY DOES NOT COVER RODENT DAMAGE. With all of the fine print it is easy to have missed it in one of the contracts paragraphs. With EXTRA SPACE SAVERS monthly rental fees, one would... Read more

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  • Mar 02
  • Moving and Storage
  • Berkeley, California
  • Storage Rental
  • 80
  • REVIEW RATING 5/5
Extra Space Storage - THIEVES, LIARS AND CHEATS!!!
1 of 2

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!! Don't trust these people. Don't rent from these people. When my storage was broken into they claimed that the theives broke the security gate to get in. They didn't notify me of the situation because they did not have my apt number. This was a lie because they would not have... Read more

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  • Feb 25
  • Moving and Storage
  • Metairie, Louisiana
  • Storage
  • 39
  • REVIEW RATING 3/5

They quoted me $55/mo. When I got there with all my stuff to move in, they then mentioned the $10 per month mandatory insurance policy. As soon as I put it on autopay at $65 per month, they raised my rate to $73 per month without even notifying me! They were hoping I would not notice and hoping I cant afford the time and money to move out. The representative there told me they raise the rates on... Read more

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