Extra Space Storage Complaints and Reviews

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  • 1 day ago
  • Building Services - Moving, Storage
  • Metairie, Louisiana
  • Storage
  • 1
  • REVIEW RATING 3/5

They quoted me $55/mo. When I got there with all my stuff to move in, they then mentioned the $10 per month mandatory insurance policy. As soon as I put it on autopay at $65 per month, they raised my rate to $73 per month without even notifying me! They were hoping I would not notice and hoping I cant afford the time and money to move out. The representative there told me they raise the rates on... Read more

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  • Jan 15
  • Building Services - Moving, Storage
  • West Sacramento, California
  • Storage Auction
  • 34
  • REVIEW RATING 4/5

AUCTION CALLER WON MY STORAGE....My name is Ralphy with my sister and nephew, I attended my first storage auction July 16, 2014 in West Sacramento, California in hopes of winning storage #371. The storage started 2 hours late. The auctioneer arrived with approx 10 more people with him that came from another place of auction. We was shown approx 8 units before Unit 371. My sister told the crowd... Read more

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  • Nov 06, 2014
  • Storage
  • Detroit, Michigan
  • Storage Unit
  • 48
  • REVIEW RATING 4/5

Extra space storage a.k.a. rosedall morgan and associates headquarters salt lake city utah anyway i got couple calls after i moved out unit lady says you still owe money im like alright i was just lucky get into more convenient nicer staff cleaner place u called other place yellow pages i leave message i say "im desperate i just need 10x30 can u give me price do u have any avaiable units? Hour... Read more

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  • Sep 06, 2014
  • Storage
  • Wyoming, Michigan
  • Storage Rental
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Renting then moved out received eviction notice@ 28th street grand rapids michigan three monrhs later collection agency calla me rosethall morgan and associates based st. Louis, missouri claiming i owe them money i don't owe red penny nobody has even given me red penny over 31 years!!!!. Read more

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Extra space storage 28th street grand rapids, michigan lawsuit coming federal court ottawa avenue n.w. grand rapids, michigan Add comment

  • Aug 26, 2014
  • Storage
  • Lakewood, New Mexico
  • Rate Increase
  • 3
  • 3
  • 72
  • REVIEW RATING 5/5

WITHIN 3 MONTHS OF MOVING IN THEY JACKED MY RENT $20 A MONTH, A FEW MONTHS LATER THEY RAISED IT ANOTHER $10 AND NOW ANOTHER $8. ONLY ONCE DID I RECEIVE A NOTICE OF RENT INCREASE. MAKE SURE YOU READ THE FINE PRINT ON THE CONTRACT. I'M PAYING ALMOST 50% MORE THAN WHEN I MOVED IN LAST YEAR. FIND SOMEPLACE ELSE!!! I WOULD HAVE MOVED SOONER BUT HAVE A BAD BACK AND HAVE TO PAY SOMEONE. I WILL BE GONE... Read more

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  • Aug 23, 2014
  • Storage
  • Furniture Storage
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Only had furniture in it but the climate control is barely there...still hot enough in the summer where it melts glue on some furniture. Some excuse or another to raise prices all the time. A woman there would readjust mine if I called and complained a couple of time. She seemed interested in customer service unlike the present "crop" of workers now. They added a cost for either insurance or... Read more

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This is for the Sterling Woodland facility; They don't see any value for potential customers Some of the representative have no respect for consumers Would not recommend this place nor this company. Add comment

  • Jul 20, 2014
  • Storage
  • Atlanta, Georgia
  • Climate Controlled Storage Facility
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were not damaged by the water falling from the ceiling were damaged by water collecting on the floor and running under doors and into... Read more

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  • Jul 19, 2014
  • Storage
  • Disrespectful Customer Service
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

every few months raise and justify with postcard sent somewhere or other announcing this. no respect for customers ; just price gouge ; lure you in and then raise and raise . go elsewhere. staff try to be nice at office but staff they are pawns of corporate machine. corporate machine unresponsive and bureaucracy. no respect for long time customers. just use you. place is clean but biz... Read more

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