filters
state:
Show
city:
Show
category:
Show
product:
Show
Extra Space Storage - Not allowing customers Gate access:
I live in Houston Texas and during the period 8/25/17 the Houston area was undergoing/preparing for Hurricane Harvey a category 4 Hurricane; Having a storage space at 10220 Beechnut in Houston TX. I store my portable generator and other camping gear, extra coolers,...
Read more
Anonymous
Smitty

Why would anyone store emergency equipment off-site ?Hey, please hold up the storm while I go dig through my junk to find my generator.There's nowhere in your residence for a ...

1.1
I didn't like
  • Un-concern for customers safety or issues
#1092555
Reply to reviews
Why has no one contacted me about my lock being cut and all of my property being stolen. My unit was wide open the one across from me the door was off the hinges. I've tried to contact management since Saturday and have gotten no response. All of my tools we're in...
Read more
1.0
#1087471
Reply to reviews
While in the midst of moving stuff to another unit I asked the manager about water stain and damage on the ceiling and floor. He assured me the issue was resolved. I told the manger I would not like to move into the unit and later find out there is a leak. Yesterday...
Read more
1.0
I liked
  • Location
I didn't like
  • How i was treated and lack of an immediate viable solution
#1085050
Reply to reviews

Extra Space Storage - Storage Rental increase

Extra Space Storage
#1088870
Your representative has advised me that I was giving a notice of increase 45 days ago. Now if I knew 45 days ago I was going to have a increase I would have moved out by then. Nowhere or email that I was sent 45 days ago from your storage company has indicated an increase in my storage units.
Comment
Show

Extra Space Storage - Locked in the facility, can't open the gate.

Extra Space Storage
#1045669
3.1
Details
We did some laundry and came back to leave it in our storage. We got into the facility but at the time of leaving, gate wouldn't open up.
Comment
Show
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Extra Space Storage Customer Care Review

Extra Space Storage
#1034771
1.0
Details
Bought some boxes and they refused to accept unused ones back even though I asked and was told they would and the receipt says they will. The manager actually called the police.
Comment
Show
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff

Short Review on March 17, 2017

Extra Space Storage
#1021986
God forbid they owe you a refund; this may never happen. Always a delay but no real answers. Keep blaming it on my bank but it's NOT my bank it's extra space at dean road auburn Alabama
Comment
Show
My unit was sold out from under me. They did not send notice of the auction. I had previously sent them a change of phone number, multiple times, but they did not update the phone number; they just used the old phone number. Common sense is that if phone number does...
Read more
Anonymous
Anonymous

Why did you not pay the bill ?Stop acting like this tragedy is somebody else's fault.You knew perfectly well that you had "a whole big chapter" of your life in storage.It was ...

#1077557
Reply to reviews
Today was our move out from our unit. I was uncertain what time the office closed, as I knew a member of staff would likely need to look the unit over before we departed. I approached a member of staff, "Rick" in the parking lot. He was smoking a cigarette next to his...
Read more
#1054107
Reply to reviews
They have constant rate increases, new managers come and go every few months and if you're late on rent and get locked out, WATCH OUT! They cut the lock on your unit and replace it with theirs instead of just adding their lock onto it. When this happened to me, I had...
Read more
1.4
I didn't like
  • Items stolen
  • Constant price increases
#1048485
Reply to reviews
It was supposed to be $200 a month with the First Month Free...and then any time I gave 24 hours notice of "move out" they were supposed to not charge for any unused days after that....Electronic signature on an electronic Contract that I never did get but the office...
Read more
I liked
  • Cleanliness
I didn't like
  • No free month and not getting the credit for early leave
#1047707
Reply to reviews
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Water leaking reported in January. However, wss suppose to be fixed. APRIL, MAJOR WATER LEAK WIPED OUT MANY UNITS INCLUDONG DAMAGE TO OURS. THEY OFFERED TO MOVE US TO ANOTHER UNIT AND PROMISED THE WATER LEAKING WAS FIXED. YESTERDAY FOUND MAJOR WATER LEAKING AGAIN. THEY...
Read more
1.0
#1043703
Reply to reviews
Do not use extra storage. Opened my unit after 6 months to find that the roof had leaked and several of my furniture items had been soaked with water and were covered in mildew. The response from Management was "sorry, that is why we tell our customers to purchase...
Read more
#1035414
Reply to reviews
BEWARE: they will lure you in with wonderful "deals" in order to get you to move in but only a month or so after you move in, they will raise their rates a huge amount (our rent went from $180/month to almost $300/month) and you will have literally no warning and...
Read more
1.0
I didn't like
  • Condition and rate increase
  • Does not honor promos
  • Price gouging
#1026701
Reply to reviews