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Today was our move out from our unit. I was uncertain what time the office closed, as I knew a member of staff would likely need to look the unit over before we departed. I approached a member of staff, "Rick" in the parking lot. He was smoking a cigarette next to his...
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#1054107
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They have constant rate increases, new managers come and go every few months and if you're late on rent and get locked out, WATCH OUT! They cut the lock on your unit and replace it with theirs instead of just adding their lock onto it. When this happened to me, I had...
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1.4
I didn't like
  • Constant price increases
  • Items stolen
#1048485
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It was supposed to be $200 a month with the First Month Free...and then any time I gave 24 hours notice of "move out" they were supposed to not charge for any unused days after that....Electronic signature on an electronic Contract that I never did get but the office...
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I liked
  • Cleanliness
I didn't like
  • No free month and not getting the credit for early leave
#1047707
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Extra Space Storage - Locked in the facility, can't open the gate.

Extra Space Storage
#1045669
3.1
We did some laundry and came back to leave it in our storage. We got into the facility but at the time of leaving, gate wouldn't open up.
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Extra Space Storage Customer Care Review

Extra Space Storage
#1034771
1.0
Bought some boxes and they refused to accept unused ones back even though I asked and was told they would and the receipt says they will. The manager actually called the police.
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Short Review for March 17, 2017, Pc_payment

Extra Space Storage
#1021986
God forbid they owe you a refund; this may never happen. Always a delay but no real answers. Keep blaming it on my bank but it's NOT my bank it's extra space at dean road auburn Alabama
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Extra Space Storage Manager Review

Extra Space Storage
#951758
5.0
my name is Edline raphael i recently stop by extra space storage on orange blossom trail the General manager is really nice and he has great customer service skill i will refer everyone I know to his location
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Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Water leaking reported in January. However, wss suppose to be fixed. APRIL, MAJOR WATER LEAK WIPED OUT MANY UNITS INCLUDONG DAMAGE TO OURS. THEY OFFERED TO MOVE US TO ANOTHER UNIT AND PROMISED THE WATER LEAKING WAS FIXED. YESTERDAY FOUND MAJOR WATER LEAKING AGAIN. THEY...
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1.0
#1043703
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Do not use extra storage. Opened my unit after 6 months to find that the roof had leaked and several of my furniture items had been soaked with water and were covered in mildew. The response from Management was "sorry, that is why we tell our customers to purchase...
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#1035414
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BEWARE: they will lure you in with wonderful "deals" in order to get you to move in but only a month or so after you move in, they will raise their rates a huge amount (our rent went from $180/month to almost $300/month) and you will have literally no warning and...
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1.0
I didn't like
  • Condition and rate increase
  • Does not honor promos
  • Price gouging
#1026701
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It's clearly part of the business at Extra Space Storage Company to sign you up then raise your rates. The first space I had was 5X10 - they raised the rates twice in the first year. I downsized to a 5 X 5 to offset the increases, and that rate has also been raised...
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1.0
I didn't like
  • Excessive rate hikes
#1022716
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610 Rinehart Road Lake Mary Florida 32746 I spoke with customer service approximately 4 days ago today is February the 10th 2017 I was told customer service agent that they will send an email Aaron Hopkins regarding my concerns up to now I have not heard Aaron Hopkins...
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1.6
#1005821
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So far all the rates are consistent with what I signed. Good customer service even when we couldn't figure out how to exit the complex :-) Needed a space to put things as we prep for moving. Max was quick to respond from online quote to calling to finishing the booking...
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#1005080
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So first day and move in day apparently the on-site managers idea of good customer service and newly warm welcome was to completely and aggressively chew me out well reiterating that she doesn't care how or in which way or manner she was speaking to me. That is if she...
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1.0
#1002680
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