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You people and corporate office of extra space should take note Sarah Manson of 700 Bristol Pike Bensalem PA 19020 is an outstanding manager of this business she does everything she can to help you very nice very polite very professional you should consider yourself...
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#1133533
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This is a california company and they bate and switch. Just raise taxes!. I payed aprox. $250/month to start and they raised the rent to $350/mo on a little over a year. the increases just keep coming. They bate and switch. read the fine print. They can raise prices as...
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1.0
I didn't like
  • Pricing practices
#1120739
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Just got my unit and the customer service was awesome! Freda was easy to talk to and made sure i got the best deal possible! Walked me through everything and the place was clean. Made me feel a lot better about storing my stuff at a place im comfortable with. A little...
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4.3
#1116879
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Extra Space Storage - Disrespectful employees

Extra Space Storage
#1120937
1.0
Details
I payed for rental storage for a friend of mine that she never use, and when I ask for a refund then I got harass by employee and havent receive my check in mail.
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Reliability
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Extra Space Storage - Storage Rental increase

Extra Space Storage
#1088870
Your representative has advised me that I was giving a notice of increase 45 days ago. Now if I knew 45 days ago I was going to have a increase I would have moved out by then. Nowhere or email that I was sent 45 days ago from your storage company has indicated an increase in my storage units.
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Extra Space Storage - Locked in the facility, can't open the gate.

Extra Space Storage
#1045669
3.1
Details
We did some laundry and came back to leave it in our storage. We got into the facility but at the time of leaving, gate wouldn't open up.
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Diversity of Products or Services
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Insurance Quality
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Extra Space Storage Customer Care Review

Extra Space Storage
#1034771
1.0
Details
Bought some boxes and they refused to accept unused ones back even though I asked and was told they would and the receipt says they will. The manager actually called the police.
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I have had my entire life packed up in two units at extra space storage in elmont ny for the past three months. I have struggled to pay and have had to pay late fees each month. I was fortunate to obtain shelter this month and looked forward to removing my stuff on...
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#1115019
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Extra Space Storage - Worst experience ever
Extra Space Storage - Worst experience ever
Extra Space Storage - Worst experience ever
Extra Space Storage - Worst experience ever
I was told that I had a climate controlled unit only to find out I did not and they would not switch me or help me told me I add to remove my stuff myself and no apology because the manager who helped us got fired. When I went to remove my belongings everything had...
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1.0
#1114970
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The people who owned it before Xtra Space Storage took over had cameras up. Every day I remember something that is gone. Ive called & they say there are no cameras which is a lie. Everything stolen was designer or expensive. I think someone had a son or daughter take...
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1.1
#1114092
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Tried to contact them several times they keep promising to call back then I put in a move out order online and spoke with someone and at least a month in advance and they will not give me prorated amount. They have took money from me the bill went up 30$ after 6...
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1.1
#1112080
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DO NOT RENT AT EXTRA SPACE STORAGE - MOLD ALERT!!!
In July 2017, the toilet next to my unit overflowed. They called and told us; we filed a claim with our insurance company. They did nothing to mitigate the effect of the water damage - specifically, MOLD. Here is a pic of our LEATHER couch from a month later. When I...
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1.0
I didn't like
  • Customer service
#1107048
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Extra Space Storage - Not allowing customers Gate access:
I live in Houston Texas and during the period 8/25/17 the Houston area was undergoing/preparing for Hurricane Harvey a category 4 Hurricane; Having a storage space at 10220 Beechnut in Houston TX. I store my portable generator and other camping gear, extra coolers,...
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Anonymous
Smitty

Why would anyone store emergency equipment off-site ?Hey, please hold up the storm while I go dig through my junk to find my generator.There's nowhere in your residence for a ...

1.1
I didn't like
  • Un-concern for customers safety or issues
#1092555
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Contact Extra Space Storage

Mailing Address:
Extra Space Storage Inc.
2795 E Cottonwood Pkwy Ste 400
Cottonwood Heights, UT 84121-7033
Phone:
(888) 586-9658
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Extra Space Storage Products and Services

Why has no one contacted me about my lock being cut and all of my property being stolen. My unit was wide open the one across from me the door was off the hinges. I've tried to contact management since Saturday and have gotten no response. All of my tools we're in...
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1.0
#1087471
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