Extra Space Storage
Reviews and Complaints
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Verified Reviewer | Chouteau, MissouriSelf storage default already kicks people when down. Uses law to add moral insult to economic injury is harsh and accomplishes little.
An auction should be "last" resort. I believe the process has been conducted improperly.
A settlement & release option not available. Will file wrongful sale.
- Originally it was economically and had convenient location
- Inaccurate policy explanation
Preferred solution: I will empty unit in 24 hours.
Yes I recommend , the Manager are # 1
Tertible
Preferred solution: Full refund
Always deal with ms Alexis
NEVER GO TO ANY EXTRA SPACE STORAGE THEY ARE A SHAM!!!
- New mgmt is rude and does not meet customer needs
- Condition and rate increase
Preferred solution: Full refund
Don't go here
Needs to be handled
Preferred solution: Call repair person
Unsecured Storage Susceptible to Theft
We have storage at 1200 Legion NE Albuquerque, NM. There is often nobody on duty here despite claims of this being a secure location.
Our trailer was broken into and burglarized and there was no employee to be found anywhere. Called corporate who said they would contact the manager. I observed a homeless *** living inside the security fence on the property. As there was nobody to contact locally the *** is still on the property.
Contacted the police who suggested I file a report and I did. I have noted many times that there is nobody around who works for Extra Space and on Sunday the place is wide open. Evidently the security cameras are useless.
Unsecured property and the customer service has been non-existent. I have attached photos of the house that the homeless individual built on Extra Space property,.
- Our stored property was burglarized so zero
- Poor customer service
- Not secure
Preferred solution: Let the company propose a solution
Poor Customer Sevice
- Clean
- How i was treated and lack of an immediate viable solution
Preferred solution: Provide better training for customer service reps.
Storage unit defective at la quinta ca facility
- Company policies trump their own mistakes
- Un-concern for customers safety or issues
Preferred solution: Price reduction
They are trying to bill me for a storage that was sold at auction and the buyer never came back
Lies coming from the Ebeneezer Rd., Knoxville, TN
- Avaiabity
- Cleanliness
- Gate issues
- Changes over time
- Customer service
Preferred solution: Let the company propose a solution
The facility at 6640 Industrial Hyway is embedded in fraud, plus you are not allowed to opt out of the company calling you or sending you e-mails
Problems has not been resolved. Manager has stated that someone spoke to me when no one spoke to me. This is another problem.
- Constant price increases
Preferred solution: Full refund
Need to speak with a manager
Preferred solution: Full refund
Poor customer service
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Thank you for posting this comment. It’s very helpful and helps me to understand I’m not alone or crazy.
I logged in to pay right at the deadline my payday. I was unable to and contacted the local office. The young lady acknowledges that it was inputted in wrong on their end. This is how I now inquired a late fee.
Although it’s not much I’m unable to pay it. Rightfully so due to their error should have gladly waived a fee. Now they wanted me to sign a partial payment form with nothing to show it’s lawful. I said no because I am paying you the full amount of my monthly bill.
By law you can’t refuse a payment.
Me signing a lie is not ok. A late fee isn’t a partial payment.