Extra Space Storage
Reviews and Complaints
Locked out left unit open
Watch out using your credit card!@@@
Unprofessional, Confrontational, Condescending and Rude.
Poor management
i am tired of yall *** and i had to go to the emergency room because of hurting in my chest so now im contacting a lawyer to get my money deposited back in my account I told yall it would cost more than the 129.11 that is owed to me any more info my number is...
- Poor management and very rude ppl working for u
Preferred solution: Full refund
Horrible Customer service
Dishonest Practices
- Pricing and billing practices
Preferred solution: Full refund
Workers told me wrong info and now I'm being overcharged
Good evening , I would like to speak to someone about a issue that I’m having your location here in Phila .
Unprofessional / Move Out
Preferred solution: RV space ASAP with a Senior price reduction consideration
THEY ARE HORRIBLE
- Old mgmt team that spoke english
- Look to add fees to increase revenue
- New mgmt is rude and does not meet customer needs
Preferred solution: RIDICULOUS FEES CHARGED WHEN I WAS WAITING FOR A RESPONSE FROM THEM
Bad customer service
Need an extention on auction date
Very disappointed b/c 6/28 experience at Charlottesville Va
I got my storage unit last Sat June 23rd. I paid for a full 3 months ahead. That was $ 499.00 paid in full .
Thank you for your payment
Hi ,
Your payment was successfully processed. For your records we have included your payment information.
Please keep this information for your records. If you have any questions regarding your payment, or your account in general, please contact your local store manager.
As always, thank you for choosing Extra Space Storage!Your Facility Address:
2307 Hydraulic Rd
Charlottesville, VA 22901
Payment Amount: $$499.89
Date of Payment: 06/23/2018
Unit Number: 2117;
When I made my original reservation by phone with customs service i request 24 hours acces for my account . This was strongly emphasize that I would need access after 10p.m. because I work 7am-8pm most days. Which by those hours that definitely would limit my time that I would be available to do the things in my storage in the evening. So I check in on Saturday they said they would have to get permission by the GM because didn't know how to grant me 24-hour access. So days later I received a text message from a rep who's name was Sarah. This is text messaging:
From :434270****
Wednesday June 27th, 2018 @ 5:
I don't know if this is your personal cell phone or if it's your company one this is Rebecca Hill you did help me greatly with a unit last Saturday. Also I have not heard back from anybody in the office in regards to 24 hour access which I really am going to be this weekend I had to work extra hours and very minimal time to move anything into my storage unit which I have to ASAP
Responce from
June 28th @ 1:34pm
Hello Rebecca, yes for your move we can give you 24hrs access.. I will change it into your account now so your move in will be smooth... Please let us know if you need anything else. Thank you, Sarah
My response on
June 28th @ 2:01pm
Hi Sarah thanks for texting me back I was getting a little worried because I was kind of close last night only having a very limited amount before 10pm closing. 24 access would be absolutely wonderful and I will most likely be there way after 10 tonight.. thanks again and have a wonderful day So that brings us to last night at 9:45 pm. I had everything ready to be moved into my storage unit. I got to my storage unit at 9:45pm and my access code is denied
The hours for the facility of from 6:30 a.m. to 10 p.m.. but I was granted 24-hour access < by Sarah vi-text> because of my busy work schedule and the limited amount time I have to move items into my storage unit.That sad I had to give them 24-hour call and they did not call me back until after I call for a second time that emergency number. And that was at 11:30. Then they finally called me back and it immediately hung up after the operator connected me to the business manager at the C-ville facility. So i went to stay a friends house praying and hoping that it wouldn't rain last night or today. Mainly because all mine and my family personal stuff is sitting outside in a open trailer. I have to vacated my rental property by 8am this morning 6/29 . My lanlord couldn't be reached by phone at 11:30 last night. I had to vacate the property. I was able to reach her early this morning. And, know im dealing with that. And, it doesn't look good or on me at all.
It is now 11:18 on Friday and i still have not been reached by phone or emil from Cville Extra Space Storage. Why? This needs to addressed immediately. My cell is 434760**** cell or email not preferable at rhill@***a-va.org.
Criminals
Complaint/payment setup
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Hi AbidingHammerheadShark746, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (516) 827-****.