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rented a small facility at Extra Space Storage on 1 Chestnut Street in Nashua, NH. Was told it was a $32.00 a mo rental. After approx 4 weeks I had not received a bill so I went on line to the website continuously for 3 days. There was no way to pay as it said I had no...
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Anonymous
Sam

Hundreds of BBB complaints is nothing when they have over 500,000 tenants. Most complainers never read their contract or whine when their stuff is sold for not making payments...

Anonymous
inthebizz

The managers are required to push the insurance. If they don't sell enough they get writen up.

#382194
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Extra Space Self Storage acquired a storage facility, by the name of NJ Self Storage on Route 22 in Union, NJ. I used to rent the second largest unit at NJ Self Storage for 4 years and removed my property from the unit back in July 2012. I lost the key to the unit,...
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#380020
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Extra Space Storage

I had a storage unit with Extra Space Storage and was contacted before my account a even up. I a fan of online or paperless bills before you realizste your account is late and they are putting your things up for sale. They have been calling me 2 times a day and I'm not happy. If they had a payment plan it would help. I'm not working and they just don't care. They topped $60 lien fee and then sell my stuff. If I could pay with a payment plan it would help. I am not a fan of this company at all
#318729
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Renters BEWARE...you may THINK you are storing your possessions in a safe and secure facility as this place advertises. Little do you know that these units are negligently constructed and allow RATS to infiltrate into you storage locker and destroy all of your...
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#314601
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I entrusted my possessions to Extra Space storage and purchased insurance to cover them. When I went to move out of the unit I discovered several boxed where wet. I told the company employee that we had several boxes damaged. He gave us a copy of the insurance...
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Anonymous
Anonymous

I have been dealing with the insurance company since July, all of my belongings were damaged due to mold/mildew. I was told that the air unit wasn't working properly and that ...

Anonymous
PAMELA BROOKS

I am experiencing that as we speak, and the Devil is a lie some body will be liable for the MOLD AND MILDEW THAT WATER HAS CAUSE TO ALL OF MY BELONGINGS!!!

As a 3 plus year customer of Extra Space Storage in Tempe, AZ. I had decided to close out my 10' X 10' rented space that I was paying in excess of $158.00 per month for. One week prior to cleaning out my space, I informed the manager that O would be leaving at...
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Anonymous
Janie Q

Wow, that's crazy!

#225613
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I would highly recommend staying away from this company. I had a disturbing experience with their Plymouth Meeting Location. They are an inflexible and insensitive company with little regard for their customers. The only thing they seem to care about is collecting...
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Anonymous
predatorypractices

Collecting money was your only problem? My experience with Extra Space was they wanted to collect/make MORE money to point of predatory pricing. I heard Extra Space corporate ...

#154896
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in my experience this REIT outfit is full of silly deals and promotions to attract notice- but is "not responsible" when the "flying-s"hit and the buck stops. Instead they frequently re-organize their management so when there are problems,...
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#135476
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Another 'periodic' Rate Increase from the REIT Extra Space Storage this year brings the total yearly increase to 14.23 percent....that's a cost-of-living for the past decade. Purportedly, this increase is associated with providing top-notch service...huh?...
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Anonymous
Anonymous

In the lease it say they will increase rates and will send it in the mail 30 days prior which I did receive. I have had storage for a long time with different places and its a...

Anonymous
notenants

CUSTOMER. I had similar problems in one of Extra Space\'s Florida units. They lost AC for the better part of month after a hurricane and would NOT give me credit saying I shou...

#135463
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When using the big national storage companies such as Extra Space Storage it is more expensive than it looks.National stock market listed storage companies base their profit on their ability to raise rents EVERY year.There are increase and there are INCREASES. I've...
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Hammywill
Hammywill

\"Their excuse for demanding their desired increase is that\'s what the market in getting which is defacto price fixing if you ask me\" Aside from your poor English skills,...

Anonymous
EXTRA SCAM

I don\'t know how the previous reviewers can have so many problems with water damage, bad billing, and rude service and still give 4 & 5 star ratings. Here\'s the truth. The...

#127522
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