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Extra Space Storage - Really pleased!

First time storing so expectations were low but I was pleasantly surprised! The unit was impeccably clean. The price was extremely reasonable and the service was over the top excellent. Would definitely recommend!
5.0
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#1367911
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I'm upset because when my Husband and myself first started with extra space storage it only was 131 for the 10by10 unit and now the price has gone up it should be against the law for you all to raises up the price on your units to the extremes of where we are now on...
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#1367669
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This company has no clue regarding market value when it comes to pricing and rate increases. They increase fees every six months without any research on what the market will bear. My last increase was $32 per month over what is was six months ago and that is typical....
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#1365630
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I rented a space for my 26FT boat in mid August '18. A week later I was told I had until the end of September to relocated due to ongoing construction. Then I received a letter stating if I hadn't moved it a week earlier it would be towed and impounded. Then the local...
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2.0
#1364443
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We have had 2 storage units in Tigard for a couple years while trying to settle estates. Extra space tries to raise rates every couple months. They raise rates way above the going rate. I have been able to keep pricing somewhat in check by taking the raise in rate...
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1.4
I didn't like
  • Constant raise in rates
#1363810
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Extra Space Storage - TERRIBLE.

THEY RAISE THE RENT EVERY 6 MONTHS THE BATHROOM IS ALWAYS LOCK CANT FIND THE MANGER TO U LOCK IT FOR YOU THEY HAVE A WATER HOSE BUT YOU CAN ONLY LOOK AT THE WATER. SO WHEN ITS 100 DEGRESS OUTSIDE AND YOUR DOG NEEDS WATER YOU CAN ONLY LOOK AT IT. THE COMPANY ARE A BUNVH OF LOSERS.
1.0
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#1356527
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Extra Space Storage in Tucson, Arizona - Rats in my unit

I had rats destroy my belongings so I contacted the CEO and the freezer my rate. Escalate your concerns with upper management. All you need is the first and last name. The company emails are the first letter of the first name and their last name atextraspacedotcom
1.0
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#1354185
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Extra Space Storage - Miscommunication

Corporate customer service promised local district office to call me to resolve this issue.
1.8
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#1334230
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This is the first time we come to the facility @ Cypress Parkway Poinciana. Our expierience has not been a good one. The entrance door apparently was not working and because of that we called the emergency line we were given, where we were told we had to wait until...
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2.3
#1324231
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Extra Space Storage in Thousand Palms, California - Fix a/c lost sale

Went to look at units to rent and it was so hot in office in Thousand Palms yesterday. I left. I will NEVER rent from a company who does not have air conditioning working. Too hot for me to deal with getting rents. Must’ve been 90 deg inside. FIX IT!!!!
4.3
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Thousand Palms, California
#1311752
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