I rented a unit about 3 months ago and just got a notice in the mail let me know they were increasing my rent by 58%. I was paying $224 a month and they want $354 now!
I went online and the online price for the same unit is $42 a month cheaper. I went in to try to have them fix this and they were unable to do anything stating that supply and demand caused the rate hike. I have a call into the corporate office and they are supposed to call me back within 24 hours to see what they can do since the on-site manager got the rate decrease unapproved.
I do not fell confident in them anymore! Be warned that their rates posted will go massively up without little to no warning.
Review about: Extra Space Storage Storage Unit.
Reason of review: Pricing issue.
Monetary Loss: $130.
Preferred solution: Price reduction.