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2.2 Based on 32 reviews
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  • Customers like
    • Rates 1
    • That it was air conditioned and minimally i might add 1
    • Yes 1
  • Customers don't like
    • Condition and rate increase 5
    • Inaccurate policy explanation 3
    • Response to issue was basically hands up in the air 2
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Their customer service is very poor. The false advertisement of first month free is obviously untrue. The rental unit I paid for had a leak which they knew but didn't warn me. There was a mix up with the price and the rental unit and the manager never responded to my question. I was refunded $88.35 because I had to take out my belongings as some items were ruined due to the rain. I did not purchase the insurance because I never put valuables in... Read more

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After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit. It continued down hill as my "first month free" was never actually booked by the employee and I ended up with a totally different unit that now was higher in price and "we will give... Read more

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Horrible place don't even think about it. I have rented to them for over a year. I called telling them that l will be late, that l will pay the first week of December. They agreed, called on the 6th the bill was $540. When the rent was $195 a month. Because l went on the 6th the next bill was added which was expected but was not expecting to pay $540 for two months.It was a night mere for me. And that's not all, my stuff was already booked for... Read more

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I got my unit by doing it online and getting a special of the first month free. Thereafter, so the lady said, because I asked her, it was supposed to be $315 a month. I got the first month free then paid for 3 months after that and got my stuff out of storage a day before the next billing. When I got home I found a mailed notice that they were going up on the rent...they said...per the agreement. Well that's not what "the lady said". SO, word to... Read more

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my name is Edline raphael i recently stop by extra space storage on orange blossom trail the General manager is really nice and he has great customer service skill i will refer everyone I know to his location

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This company sucks! 30 dollar late fee for a 4t dollar storage? They called saying my storage payment is due on saturday. Because im disabled i have to make a reservation for the handivan which takes 24 hours. Theyre closed on sunday. I call today the cust rep says my account is late 7 days! Yhey call friday, todays monday thats not 7 days! When they called they should inform me my account is late, but nope! These *** storage places are ruining... Read more

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This is an awful company. They are like a scam. They charge you even without renewing your rental. All u have to know that they already charged you even u already cancelled your rental. Just like they are robbing u. So, i would suggest that dont pay with ur credit card. The employees are very rude and they fight with their customers. I was very frustrated when they charge me for another one month when infact i advised them that the rental is... Read more

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This place is a rip off! Rates goes up at least 3 times per year! If u are late u will only be notified once! Bad business! I highly would not recommend this place!!!

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Our camper trailer disappeared from a facility with key pad in and out access gates and cameras. We had rent this space a couple years earlier under a different owner with no problems and then Extra Space Storage took over and our Trailer was stolen. We had to provide the police with a DVD to get any info from the employees, and they said " it has been a strange month, alot of stuff is missing". They did not call the police, they waited a few... Read more

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I had a unit reserved and Extra Space Storage in Bloomingdale IL rented it to someone else the night before I wss coming in to sign the rental agreement. They used the excuse that it was their last unit that size and they don't reserve it for that reason even though they reserved it for me and I wad coming in the next morning to rent it. Terrible business practice. It seems this company has many complaints and a low rating consumer rating, now... Read more

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