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Extra Space Storage - Great experience

I was looking for a place to store my car, needed a space i could pull straight into. Old classic, very long with limited turning radius. I reserved the space and as the car was in the shop kept an eye on the daily rate. It went down, I called and they honored that price on a reserve space. I recommend this locatio, and particularly manager Kristin, as she accommodated my needs and price. Do your diligence though, so you understand the process, how to watch for the best price, get what you want so you are happy. Rick McBurney
5.0
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I liked
  • Flexibility
#1429538
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Extra Space Storage - You only give three options you cannot speak to a live person I don't get it!

There's only three options and none of them were to speak to a live person when my account keeps going to one unit when I have 4 units in that facility and I can't access any of them online
#1416109
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Extra Space Storage in Dallas, Texas - Raise price every 6-9 months by $20.

Beware. You start off at a reasonable price then 6-9 months in prices increase. I srarted 3 years ago at $56. Now its up to $98. For a 5×10! And they advertise it online at $56. Horrible way to treat long term customers! Finding another bigger space for a lot less!
2.8
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#1415906
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Extra Space Storage - Complaint

Need to speak to a human. Stupid recording can not answer my questions
#1406253
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Extra space storage is the biggest money grab scam around. I signed a contract to pay 92$ a month and 6 months later it’s $100, 3 months after that it’s $110...on the evening of the DAY your payment is due they cut your lock and apply one of theirs so you’ll have to...
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1.0
#1404671
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THEY SOLD OUR STUFF NO LETTER SENT OR LET US KNOW! AGAINST THE LAW!THE MANAGER DOSN T HAVE A CLUE SHOULD BE SELLING ICE CREAM THE WORST CUSTOMER SERVICE VERY DIRTY PLACE DO YOUR SELF A FAVOR SHOP AROUND THERE IS BETTER DEALS OUT THERE THEY ARE WAY OVER PRICED AND VERY...
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#1404561
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To whom this may concern, I Tiffany Sullivan want to know why my storage price just all of a sudden went up? I received a call from one of Extra Space customer service agent name Nicole on November 17,2018. She told me that they sent me out a letter informing me that...
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Anonymous
Anonymous

If a person has the wrong address on file they should update it. They sent It to the old address because they did not have the right address.

#1404191
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I did everything I was supposed to do I file the police report I made a claim and I have the claim number as well I got my letters back from the adjuster saying that my case has been reviewed and approved and I will be taking care of shortly I have not received any...
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Anonymous
Anonymous

You may need to take them to court. If the site Is closed the Insurance company needs to fix this.

#1400079
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Extra Space Storage in Ridge, New York - Horrible

Some broken into our camper and nothing has been done about, where’s the security cameras!!
1.0
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Ridge, New York
#1399339
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I just call again to check on my account to add a new card to it. Lyenette asking again. I ask her can i speck to the young man there she said no. She the only one working can she help me. I told her no. Because i call earlier and she was the one with an attituide. She...
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1.0
#1394990
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