Extra Space Storage Reviews and Complaints
Add to comparisonExtra Space Storage - Some one took money out of my account with out my permission
That did not answer the phone
I rented a unit about 3 months ago and just got a notice in the mail let me know they were increasing my rent by 58%. I was paying $224 a month and they want $354 now! I went online and the online price for the same unit is $42 a month cheaper. I went in to try to have...
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Product
She got the check for February to march of 490.00 but, there was a late fee of 93.00that she added to to march to april payment so the check was paid of 584.30 so now i need april to may nut, they said they never recieved it... And the february check on file...
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GiddyMonitorLizard
Need to investigation my account cause they're not doing there job right I am paid until April 19 hra has a breakdown and I have all my documents now they're trying to charge ...
Last month my rate jumped 36% from the following month without any warning. When I called to talk with my local office I was told that they would split the difference with me and to expect another one within the next 4-5 months. I understand business, I understand...
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I rented a unit in November 2017 and already here in March they have increased the rate I think this is quite a bit soon for this and I called the storage office and was told that and I quote "most people just take the increase" HORRIBLE CUSTOMER SERVICE if I was not...
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On March 10, I drove from Cocoa Beach to Tallahassee in a 26 foot U-Haul truck with trailer in tow. It was a terrible trip from start to finish. I didn't get to the storage facility until exactly 5:32. The door was locked which just made my day. I knew they were closed...
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Over the last fifty years, I have had to, at one time or another, rent a storage facility. The experiences that I have had range from the "absolute worst" to "you have got to be kidding me." I wondered to myself if it was the ownerships intention to hire the most...
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The manager and employees got my belongings taken. I was sharing a unit with someone else and my I'd was expired and he couldn't take it. But assured me that my stuff was gonna be fine. I go in the beginning of this month and Mr Bowen tells me the unit is empty now...
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Anonymous
That employee might have really intended to help you out. BUT if upper management told him get rid it or don't worry about telling them it's the customer's responsibility I ca...
The owners & the employees of Extra Space Storage are scumbags, slimy & criminals!!! They prey on vulnerable people who have very little in life but whatever possessions they may just have left in storage that means something to them. ESS charges large storage...
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Anonymous
In many markets the storage unit industry wind up engaging in price fixing and/or price gouging by keeping their rates extremely close to their competitors. The door busters l...
Extra space storage 4173 Clark Rd, SARASOTA 34233
Excellent customer service; clean, friendly and helpful
Rented a unit in Buford Ga the roof has a bad leak water and mold damage everywhere. Going on 2 months now they have not fixed it I can't move my stuff. I am disabled and have...