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Summary of Extra Space Storage Customer Service Calls

114 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:16 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Extra Space Storage to Ask about:

Payments and Charges:

  • “Billing”
  • “Unfair billing”
  • “Billing purposes”

Account:

  • “About my account”

Refund:

  • “Refund not received!”

Staff:

  • “Horrible service and all around experience”

Other:

  • “Password”
  • “Payment online”
  • “Fhejr”

About Extra Space Storage

Top 5 Likes about Extra Space Storage

Location, Yes, That it was air conditioned and minimally i might add, Rates, Originally it was economically and had convenient location

Top 5 Dislikes about Extra Space Storage

Condition and rate increase, Price gouging, Inaccurate policy explanation, Customer service, How i was treated and lack of an immediate viable solution

Summary

Extra Space Storage is one of the top real estate investment trusts in the USA. The company is headquartered in Salt Lake City, Utah providing services in 34 states. Extra Space Storage was established more than 30 years. The company owns, manages, acquires, develops and reconstructs professionally managed self-storage facilities. Clients are offered a variety of unit sizes, electronic gates with coded access, climate controlled units, full line of moving and packing supplies, recreational vehicle storage and more. The company operates more than 800 self-storage facilities, 500 thousand units and up to 60 million square feet of rentable space.

Extra Space Storage reviews and complaints

Extra Space Storage is ranked 99 out of 1849 in Transportation and Logistics category

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Extra Space Storage Stats

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