Extra Space Storage Contact Information

Toll-Free Number:

  • (888) 786-7243

Customer Service:

  • (855) 865-8215 Customer Code 14297
  • (888) 786-7243
  • (888) 586-9658

Reservations and Pricing:

  • (888) 609-8483

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Currently you can call only US numbers.

Headquarters Address:

Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 400
Salt Lake City, Utah 84121
United States

Fax:

(801) 562-5579

Other Info:

privacy@extraspace.com

Social Networks:

Summary of Extra Space Storage Customer Service Calls

271 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:26 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Extra Space Storage to Ask about:

Payments and Charges:

  • “Complaint about employee & Payments”
  • “Payment is wrong”
  • “My bill need an 5 day extension”

Account:

  • “Account numbers”
  • “Reset app password”
  • “Password”

Staff:

  • “Horrible service and all around experience”
  • “Terrible service”

Request for Information:

  • “Question about my storage unit and the restriction on my storage gate hours”
  • “Business hours inquiry”
  • “I rented a unit about two months ago. I had the unit for about a week. Once moved out I called to let someone in the office know. I was still charged the monthly fee. I called numerous times to the office and the manager keeps advising me that she refun”

Product/ Service:

  • “I have a unit with you guys and I’ve been broken into twice and the manager is being very rude!!”
  • “I have an insurance claim going on an I did everything I was supposed to do as far as make a claim an police report they sent me letter and said that everything was being investigated and and they would send me another letter which they did” , Review #1400079

Refund:

  • “Refund not received!”

Other:

  • “Friends locked me inside my unit (sad face) lol”
  • “Lack of professionalism”
  • “IM LOCKED IN”

Extra Space Storage Rating Stats

2.1 out of 5 stars
based on 100 reviews
See all 190 reviews reviews

Rating stats

  1. 55 reviews
  2. 16 reviews
  3. 6 reviews
  4. 7 reviews
  5. 15 reviews

Rating trend

About Extra Space Storage

Top 5 Extra Space Storage Services

Customer Care, Manager

Top 5 Likes about Extra Space Storage

Location, Yes, That it was air conditioned and minimally i might add, Rates, Originally it was economically and had convenient location

Top 5 Dislikes about Extra Space Storage

Condition and rate increase, Price gouging, Inaccurate policy explanation, Customer service, Pricing practices

Summary

Extra Space Storage is one of the top real estate investment trusts in the USA. The company is headquartered in Salt Lake City, Utah providing services in 34 states. Extra Space Storage was established more than 30 years. The company owns, manages, acquires, develops and reconstructs professionally managed self-storage facilities. Clients are offered a variety of unit sizes, electronic gates with coded access, climate controlled units, full line of moving and packing supplies, recreational vehicle storage and more. The company operates more than 800 self-storage facilities, 500 thousand units and up to 60 million square feet of rentable space.

Extra Space Storage reviews and complaints

Extra Space Storage is ranked 37 out of 660 in Moving and Storage category

Area Served

USA

Payment Methods

VISA

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Extra Space Storage Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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