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Summary of Extra Space Storage Customer Service Calls

149 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:20 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Extra Space Storage to Ask about:

Payments and Charges:

  • “Payment online”
  • “To discuss my bill”
  • “I want to extend my payment one day maybe two days supposed to be taken out the 20th of this month and I'd like to take it out the 22nd or 23rd”

Account:

  • “About my account”
  • “Reset app password”
  • “Password”

Request for Information:

  • “Business hours inquiry”
  • “I rented a unit about two months ago. I had the unit for about a week. Once moved out I called to let someone in the office know. I was still charged the monthly fee. I called numerous times to the office and the manager keeps advising me that she refun”

Refund:

  • “Refund not received!”

Staff:

  • “Horrible service and all around experience”

Other:

  • “Locked out”
  • “Lock out”
  • “Needs to be handled”

About Extra Space Storage

Top 5 Likes about Extra Space Storage

Location, Yes, That it was air conditioned and minimally i might add, Rates, Originally it was economically and had convenient location

Top 5 Dislikes about Extra Space Storage

Condition and rate increase, Price gouging, Inaccurate policy explanation, Customer service, Pricing practices

Summary

Extra Space Storage is one of the top real estate investment trusts in the USA. The company is headquartered in Salt Lake City, Utah providing services in 34 states. Extra Space Storage was established more than 30 years. The company owns, manages, acquires, develops and reconstructs professionally managed self-storage facilities. Clients are offered a variety of unit sizes, electronic gates with coded access, climate controlled units, full line of moving and packing supplies, recreational vehicle storage and more. The company operates more than 800 self-storage facilities, 500 thousand units and up to 60 million square feet of rentable space.

Extra Space Storage reviews and complaints

Extra Space Storage is ranked 41 out of 602 in Moving and Storage category

Payment Methods

VISA

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Extra Space Storage Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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