Extra Space Storage Contact Information

Edit Business Info

Summary of Extra Space Storage Customer Service Calls

186 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:33 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Extra Space Storage to Ask about:

Payments and Charges:

  • “Payment online”
  • “Pay bill”
  • “To discuss my bill”

Account:

  • “About my account”
  • “Reset app password”
  • “Password”

Request for Information:

  • “Question about my storage unit and the restriction on my storage gate hours”
  • “Business hours inquiry”
  • “I rented a unit about two months ago. I had the unit for about a week. Once moved out I called to let someone in the office know. I was still charged the monthly fee. I called numerous times to the office and the manager keeps advising me that she refun”

Refund:

  • “Refund not received!”

Staff:

  • “Horrible service and all around experience”

Other:

  • “Emergency”
  • “Help getting the unit open”
  • “Incorrect info give on move out term by agent.”

Extra Space Storage Rating Stats

2.1 out of 5 stars
based on 85 reviews
See all 164 reviews

Rating stats

  1. 44 reviews
  2. 15 reviews
  3. 5 reviews
  4. 7 reviews
  5. 13 reviews

About Extra Space Storage

Top 5 Extra Space Storage Services

Customer Care, Manager

Top 5 Extra Space Storage Products

Storage Unit, Self-storage Storage Unit, Rv Storage Unit

Top 5 Likes about Extra Space Storage

Location, Yes, That it was air conditioned and minimally i might add, Rates, Originally it was economically and had convenient location

Top 5 Dislikes about Extra Space Storage

Condition and rate increase, Price gouging, Inaccurate policy explanation, Customer service, Pricing practices

Summary

Extra Space Storage is one of the top real estate investment trusts in the USA. The company is headquartered in Salt Lake City, Utah providing services in 34 states. Extra Space Storage was established more than 30 years. The company owns, manages, acquires, develops and reconstructs professionally managed self-storage facilities. Clients are offered a variety of unit sizes, electronic gates with coded access, climate controlled units, full line of moving and packing supplies, recreational vehicle storage and more. The company operates more than 800 self-storage facilities, 500 thousand units and up to 60 million square feet of rentable space.

Extra Space Storage reviews and complaints

Extra Space Storage is ranked 38 out of 633 in Moving and Storage category

Payment Methods

VISA

Edit Description
Show

Extra Space Storage Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Extra Space Storage to

i
Public Storage
Public Storage
784 reviews
1.7
Compare
Cubesmart
Cubesmart
217 reviews
2.0
Compare
Uhaul
Uhaul
819 reviews
1.5
Compare
Uncle Bobs
Uncle Bobs
104 reviews
2.0
Compare
PODS
PODS
179 reviews
1.3
Compare
StorageMart
StorageMart
9 reviews
1.5
Compare
U Store It
U Store It
10 reviews
Compare
Show


Report

Top Rated Reviews

Write a review
Do you have something to say about Extra Space Storage? What happened? What can we help you with?
Submit review Don't show this popup