Not resolved

Do not use extra storage. Opened my unit after 6 months to find that the roof had leaked and several of my furniture items had been soaked with water and were covered in mildew.

The response from Management was "sorry, that is why we tell our customers to purchase insurance".

They honestly couldn't care less and had no interest in crediting me my rent paid or offering anything other than a "sorry, these things happen" The only purpose of a storage unit is to provide DRY storage. They obviously can't handle that small task so take my advice and save yourself the hassle and don't use this company.

Product or Service Mentioned: Extra Space Storage Self-storage Storage Unit.

Reason of review: Poor customer service.

Monetary Loss: $3500.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Apr 17, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like