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My Items has been stored at the Extra Space Storage on Shiloh Road in Alpharetta GA for six months now. After not being at my storage for a little over two weeks I return to my Unit on 06/25/18 To find my belonging all MOLDED, MILDEW, WET AND DAMAGE AS WELL AS STINKY DISGUSTINGLY AS WELL AS RETURNED ON 06/30 MORE ITEMS DAMAGE MOLD MILDEW STINKY AND SUPER WET!!.

Also I was told earlier that day that there was a 5.00 increasement. No one called or notified me. Any who my unit is a climate control no way my items should have been damage. Well after filing a claim with Beech Carlson which the adjusters are just not wanting to compensate you or talk to you.

I got the Run around with them until I contacted one of the boss in Colorado and she assign me a New Adjuster who simply call me to tell me she can't approve my claim because if the unit did not have a flood and the storage post employee did not actually see water then she could not compensate me. WELL THE DEVIL IS A LIAR SOME BODY IS LIABLE FOR MY PERSONAL AND BUSINESS PROPERTY BECOMING DAMAGE. I PAID FOR A CLIMATE CONTROL UNIT AND YOU BETTER BELIEVE SOME ONE WILL COMPENSATE ME. THE MANAGER HANNA AT STORAGE SEEMS TO BE CONFUSED OR LOST WITH THIS SITUATION AT LEAST SHE ACTING LIKE IT.

BUT SHE IS NOT LOST WHEN IT COMES TO PAYING MY RENT AND THE INSURANCE SURE DOES WANT THEIR MONEY AS WELL. THIS WILL BE MY LAST I WILL EVER STORE MY THINGS WITH THIS COMPANY AND IF THEY DON'T COMPENSATE ME FOR MY LOST BY MONDAY I WILL GO FURTHER THAN POSTING A POST ON THE REVIEW BOARDS.

PLEASE PEOPLE PLEASE ASK QUESTION BEFORE YOU STORE YOUR THINGS AT THIS COMPANY, BECAUSE I HAVE HAD OTHER STORAGES AND NEVER EXPERIENCE ANY THING LIKE THIS....

BETTER YET DONT STORE ANYTHING AT ANY EXTRA SPACE STORAGE FACILITY BECAUSE AS I CAN SEE THEY HAVE BEEN HAVING THESE ISSUES FOR NEARLY A DECADE. AND JUST WANT TO TAKE YOUR MONEY.

Reason of review: Damaged or defective.

Monetary Loss: $1500.

Preferred solution: Full refund.

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Anonymous
#1542123

Omg im going through this now. Forgive grammarical errors i hate ryping on cell phone.

Short version- durniture in storage almost 2 yrs, noticed last week mold over most furniture. Clothes wet. Paying 15 dolars a month for their extra insurance. Researxhed on internet to see MANY horror stories whereby in the end folks were not xpmpensated for damage due ti mold no matter how saavu the renter was and going to court, even if xlimate xontrol was faulty, the contract is worded so one sided to only protect one side- the storage xompany.

They know full well their is a high probability that out of all of the renters they are raising rates on and offer the lame excuse that they are keeping up with inflation etc (inflation for them is just continuously rause your rates without ever lowering it), that a good percentage will have issues with mold, mildew, pests etc. Its disheartening reading if the many stories detailing loss of property, sentimental items etx without compensation in the end. This just leads me to believe im going to face the same dilemma and loss. Hopefully with the 3000 policy ive been paying on will xompensate me dor something.

I have a 1yo furniture set, queen size mattress and box spring, computer desk chair, leather bar stools tv other appliance with mold spores. There was a lot if rain almost over a week prior and upon entering the building it dd not feel like the xlimate contol was on or operating correctly.

Well the manager felt sorry for me and rold me they will tell the ins xompany there was water damage and rhey were getting roof repaired and to not mention anything other than my belongings were wet the xontract does say it cover water damage in some circumstances. Feeling the will find a way to not pay out in the end.....

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