Product: Extra Space Storage Customer Care Clear all filters (0 of 18 reviews match)
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Extra Space Storage - Wonderful customer service!

Robin was great!!! I would recommend her to everyone!! she really took her time with me and helped me to pick the right size unit.
5.0
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Extra Space Storage Customer Care
#1229764
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Extra Space Storage - I want my bill changed.

I am always being charged for a late fee because my bill is due at the beginning of the month. I dont get paid to the middle of the month, and its a problem. I would like to change my bill date.
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Extra Space Storage Customer Care
#1228504
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On March 10, I drove from Cocoa Beach to Tallahassee in a 26 foot U-Haul truck with trailer in tow.It was a terrible trip from start to finish. I didn't get to the storage facility until exactly 5:32. The door was locked which just made my day. I knew they were closed...
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Extra Space Storage Customer Care
#1212910
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A little more expensive that originally thought because of the mandatory Insurance but worth it in the event something happens to my unit. There where cameras and you have to enter the code to get in and out. All in all, i had a great experience with this Extra space storage...
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4.3
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Extra Space Storage Customer Care
#1116879
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I have had my entire life packed up in two units at extra space storage in elmont ny for the past three months. I have struggled to pay and have had to pay late fees each month. I was fortunate to obtain shelter this month and looked forward to removing my stuff on...
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Anonymous
Keith

i have dealt with extra space several times, they're a rip off. they get you with the low pricing at the beginning, and raise it in two months. the managers are awful. they do...

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Extra Space Storage Customer Care
#1115019
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Tried to contact them several times they keep promising to call back then I put in a move out order online and spoke with someone and at least a month in advance and they will not give me prorated amount.They have took money from me the bill went up 30$ after 6 months....
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1.1
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Extra Space Storage Customer Care
#1112080
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Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Water leaking reported in January.However, wss suppose to be fixed. APRIL, MAJOR WATER LEAK WIPED OUT MANY UNITS INCLUDONG DAMAGE TO OURS. THEY OFFERED TO MOVE US TO ANOTHER UNIT AND PROMISED THE WATER LEAKING WAS FIXED. YESTERDAY FOUND MAJOR WATER LEAKING AGAIN. THEY...
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1.0
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Extra Space Storage Customer Care
#1043703
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Bought some boxes and they refused to accept unused ones back even though I asked and was told they would and the receipt says they will. The manager actually called the police.
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Anonymous
Tay

They are liars and thieves. ucky u got ur stuff at all. I rented there after losing my home. They doubled the rent AFTER I signed contract for 169. It went to 300+.00!!! I co...

1.0
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Extra Space Storage Customer Care
#1034771
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Aaron Hopkins has empowerment to overwrite late fee $25 again I have not heard from Mr Aaron Hopkin even though he was sent that email 4 days ago customer service rep for Extra Space Storage I will be going into the location to get an update today February 10th 2017...
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1.6
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Extra Space Storage Customer Care
#1005821
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So far all the rates are consistent with what I signed.Good customer service even when we couldn't figure out how to exit the complex :-) Needed a space to put things as we prep for moving. Max was quick to respond from online quote to calling to finishing the booking...
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Extra Space Storage Customer Care
#1005080
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