Product: Extra Space Storage Customer Care Clear all filters (12 of 12 reviews match)
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Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Water leaking reported in January.However, wss suppose to be fixed. APRIL, MAJOR WATER LEAK WIPED OUT MANY UNITS INCLUDONG DAMAGE TO OURS. THEY OFFERED TO MOVE US TO ANOTHER UNIT AND PROMISED THE WATER LEAKING WAS FIXED. YESTERDAY FOUND MAJOR WATER LEAKING AGAIN. THEY...
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1.0
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Extra Space Storage Customer Care
#1043703
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Aaron Hopkins has empowerment to overwrite late fee $25 again I have not heard from Mr Aaron Hopkin even though he was sent that email 4 days ago customer service rep for Extra Space Storage I will be going into the location to get an update today February 10th 2017...
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1.6
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Extra Space Storage Customer Care
#1005821
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So far all the rates are consistent with what I signed.Good customer service even when we couldn't figure out how to exit the complex :-) Needed a space to put things as we prep for moving. Max was quick to respond from online quote to calling to finishing the booking...
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Extra Space Storage Customer Care
#1005080
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After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit.It...
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Extra Space Storage Customer Care
#976705
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This is an awful company.They are like a scam. They charge you even without renewing your rental. All u have to know that they already charged you even u already cancelled your rental. Just like they are robbing u. So, i would suggest that dont pay with ur credit card....
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1.2
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Extra Space Storage Customer Care
#950766
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We had rent this space a couple years earlier under a different owner with no problems and then Extra Space Storage took over and our Trailer was stolen. We had to provide the police with a DVD to get any info from the employees, and they said " it has been a strange...
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Anonymous
Anonymous

I just had my unit broke into!!! My unit had a new lock!! the lock latch was brand new! so the new lock that was in place wasn't even mine!!! no one had an answer for me!! So ...

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Extra Space Storage Customer Care
#932257
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Local management was quite receptive during the initial review of the units, but once I was renting a number of their units, the attention and service soon disappeared! A layer of sand immediately started to accumulate in the units on a regular basis. Local...
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Anonymous
pricefixingillegal

The self storage industry, especially the corporate storage companies should have an office on every used car lot in America today.Also realize most self storage companies giv...

Extra Space Storage Rosamond, California
Product
Extra Space Storage Customer Care
I didn't like
  • Rate increase without notification
  • Local managements inability to take ownership of issues
  • Condition and rate increase
#822327
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i have had my storage unit not quite 2 years and have had 3 rate increases. It is now $40. over the original amount. I am on social security income only. The cost of living increase I get annually does not even cover this! Obviously they have you trapped..as to move to...
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2.2
Extra Space Storage Soulsbyville, California
Product
Extra Space Storage Customer Care
I didn't like
  • Price gouging
#673259
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This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were...
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Anonymous
NotMyjJob2SecureStuff

This is a failure of the property manager to get the leak fixed and/or the company to pay for and expedite the repairs. This is also why the big national storage unit chains l...

Product
Extra Space Storage Customer Care
#512675
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Extra Space Storage Customer Care Review

#1034771
1.0
Details
Bought some boxes and they refused to accept unused ones back even though I asked and was told they would and the receipt says they will. The manager actually called the police.
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Extra Space Storage Customer Care Review

#901378
They refuse to take a payment to keep from auctioning my things off need some to contact As soon as possible. 312-582-0781
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Extra Space Storage Customer Care Review

#844299
3.7
Details
Extra space storage has worked with me and the customers service are friendly! Brent on N.lamar Austin Tx hands down gives great customer service!!! Toshua VZ
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