Product: Extra Space Storage Customer Care Clear all filters (15 of 15 reviews match)
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A little more expensive that originally thought because of the mandatory Insurance but worth it in the event something happens to my unit. There where cameras and you have to enter the code to get in and out. All in all, i had a great experience with this Extra space storage...
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4.3
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Extra Space Storage Customer Care
#1116879
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I have had my entire life packed up in two units at extra space storage in elmont ny for the past three months. I have struggled to pay and have had to pay late fees each month. I was fortunate to obtain shelter this month and looked forward to removing my stuff on...
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Extra Space Storage Customer Care
#1115019
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Tried to contact them several times they keep promising to call back then I put in a move out order online and spoke with someone and at least a month in advance and they will not give me prorated amount.They have took money from me the bill went up 30$ after 6 months....
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1.1
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Extra Space Storage Customer Care
#1112080
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Extra Space Storage Customer Care Review

#1034771
1.0
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Bought some boxes and they refused to accept unused ones back even though I asked and was told they would and the receipt says they will. The manager actually called the police.
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Extra Space Storage Customer Care Review

#901378
They refuse to take a payment to keep from auctioning my things off need some to contact As soon as possible. 312-582-0781
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Extra Space Storage Customer Care Review

#844299
3.7
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Extra space storage has worked with me and the customers service are friendly! Brent on N.lamar Austin Tx hands down gives great customer service!!! Toshua VZ
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Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Extra Space Storage - Leaking Water in a Climate Control Unit
Water leaking reported in January.However, wss suppose to be fixed. APRIL, MAJOR WATER LEAK WIPED OUT MANY UNITS INCLUDONG DAMAGE TO OURS. THEY OFFERED TO MOVE US TO ANOTHER UNIT AND PROMISED THE WATER LEAKING WAS FIXED. YESTERDAY FOUND MAJOR WATER LEAKING AGAIN. THEY...
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1.0
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Extra Space Storage Customer Care
#1043703
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Aaron Hopkins has empowerment to overwrite late fee $25 again I have not heard from Mr Aaron Hopkin even though he was sent that email 4 days ago customer service rep for Extra Space Storage I will be going into the location to get an update today February 10th 2017...
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1.6
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Extra Space Storage Customer Care
#1005821
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So far all the rates are consistent with what I signed.Good customer service even when we couldn't figure out how to exit the complex :-) Needed a space to put things as we prep for moving. Max was quick to respond from online quote to calling to finishing the booking...
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Extra Space Storage Customer Care
#1005080
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After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit.It...
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Extra Space Storage Customer Care
#976705
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This is an awful company.They are like a scam. They charge you even without renewing your rental. All u have to know that they already charged you even u already cancelled your rental. Just like they are robbing u. So, i would suggest that dont pay with ur credit card....
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1.2
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Extra Space Storage Customer Care
#950766
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We had rent this space a couple years earlier under a different owner with no problems and then Extra Space Storage took over and our Trailer was stolen. We had to provide the police with a DVD to get any info from the employees, and they said " it has been a strange...
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Anonymous
Anonymous

I just had my unit broke into!!! My unit had a new lock!! the lock latch was brand new! so the new lock that was in place wasn't even mine!!! no one had an answer for me!! So ...

Product
Extra Space Storage Customer Care
#932257
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Local management was quite receptive during the initial review of the units, but once I was renting a number of their units, the attention and service soon disappeared! A layer of sand immediately started to accumulate in the units on a regular basis. Local...
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Anonymous
pricefixingillegal

The self storage industry, especially the corporate storage companies should have an office on every used car lot in America today.Also realize most self storage companies giv...

Rosamond, California
Product
Extra Space Storage Customer Care
I didn't like
  • Local management response to issues
  • Condition and rate increase
  • Local managements inability to take ownership of issues
#822327
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