Extra Space Storage Customer Care Reviews and Complaints
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(18 of 18 reviews match)
After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit.It...
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Extra Space Storage Customer Care
This is an awful company.They are like a scam. They charge you even without renewing your rental. All u have to know that they already charged you even u already cancelled your rental. Just like they are robbing u. So, i would suggest that dont pay with ur credit card....
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We had rent this space a couple years earlier under a different owner with no problems and then Extra Space Storage took over and our Trailer was stolen. We had to provide the police with a DVD to get any info from the employees, and they said " it has been a strange...
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Anonymous
I just had my unit broke into!!! My unit had a new lock!! the lock latch was brand new! so the new lock that was in place wasn't even mine!!! no one had an answer for me!! So ...
Extra Space Storage Customer Care Review
They refuse to take a payment to keep from auctioning my things off need some to contact As soon as possible. 312-582-0781
Extra Space Storage Customer Care Review
Extra space storage has worked with me and the customers service are friendly! Brent on N.lamar Austin Tx hands down gives great customer service!!! Toshua VZ
Local management was quite receptive during the initial review of the units, but once I was renting a number of their units, the attention and service soon disappeared! A layer of sand immediately started to accumulate in the units on a regular basis. Local...
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pricefixingillegal
The self storage industry, especially the corporate storage companies should have an office on every used car lot in America today.Also realize most self storage companies giv...
Rosamond, California
Product
Extra Space Storage Customer Care
I didn't like
- Rate increase without notification
- Local managements inability to take ownership of issues
- Local management response to issues
i have had my storage unit not quite 2 years and have had 3 rate increases. It is now $40. over the original amount. I am on social security income only. The cost of living increase I get annually does not even cover this! Obviously they have you trapped..as to move to...
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Soulsbyville, California
Product
Extra Space Storage Customer Care
I didn't like
- Price gouging
This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were...
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NotMyjJob2SecureStuff
This is a failure of the property manager to get the leak fixed and/or the company to pay for and expedite the repairs. This is also why the big national storage unit chains l...
i agree