Extra Space Storage Review from Bellevue, Washington

Problems with my money order sent to Extra Space Storage in Albuquerque. I sent my money order on August 24 2015 to make sure it gets there for September 1, 2015.

Then the store manager calls me and emails me to tell me I haven't paid my rent. So I had to purchase another money order of 40.00 to pay for the September rent. That was sent on September 4, 2015. I get another call claiming I now owed 20.00 for late fees.

In July I was charged a late fee. That is why I sent the money order early to avoid the late charge. I am seeing that this is a no win situation. I had to go directly to Extra Space Storage on October 2, 2015.

This was an inconvienance because I have no car. To make sure I get it paid on time. I told the store manager I still had not recieved a call from the district manager. She finally called and told me there is nothing they can do.

That regardless of customers losing their mail is not their problem. Well I told her to recheck for that money order and that I gave the store manager the money order code number. And that it is really peculiar that I have been sending money orders to a storage unit in Indiana since 2000. And I have never recieved an issue with lost mail.

I believe these people are thieves. In the way they operate. From the beginning they forced me to pay an insurance fee. I told them I didnt ask for insurance.

So I had to sign an opt out form. I believe they do this to get every cent out of the customers. They raise rent every 6 months. I told the district manager I cannot do business with people I can't trust.

I believe they are unethical in their practice and shady in the way they deal with customers. I feel like they are lying and have that money order.