Product: Extra Space Storage Self-storage Storage Unit Clear all filters (0 of 12 reviews match)
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THEY SOLD OUR STUFF NO LETTER SENT OR LET US KNOW! AGAINST THE LAW!THE MANAGER DOSN T HAVE A CLUE SHOULD BE SELLING ICE CREAM THE WORST CUSTOMER SERVICE VERY DIRTY PLACE DO YOUR SELF A FAVOR SHOP AROUND THERE IS BETTER DEALS OUT THERE THEY ARE WAY OVER PRICED AND VERY...
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Extra Space Storage Self-storage Storage Unit
#1404561
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Extra Space Storage - I was allowed to state my case

And now I'm waiting to hear back from there main office how this issue can be handled.
3.8
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Extra Space Storage Self-storage Storage Unit
#1377504
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There are about six Extra Space Storage facilities within a 5 mile radius of my home. All the facilities I visited were very clean and modern they are kept up and well maintained. The paid managers on duty seen to handle the office and minor maintenance chores. the...
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3.0
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Extra Space Storage Self-storage Storage Unit
#1272871
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This is a california company and they bate and switch.Just raise taxes!. I payed aprox. $250/month to start and they raised the rent to $350/mo on a little over a year. the increases just keep coming. They bate and switch. read the fine print. They can raise prices as...
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1.0
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Extra Space Storage Self-storage Storage Unit
I didn't like
  • Pricing practices
#1120739
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Extra Space Storage - Not allowing customers Gate access:
As you would imagine the customers were irate and the facility gave o reason for the unwarranted and unexpected access for their customers to their personal items stored with the facility. FOR THIS REASON I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE. Any Business...
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Anonymous
Anonymous

"There was no logical reason for this facility to be closed 24 hours before a hurricane"There was a logical reason and you said it. A hurricane was coming and the people who r...

Anonymous
Smitty

Why would anyone store emergency equipment off-site ?Hey, please hold up the storm while I go dig through my junk to find my generator.There's nowhere in your residence for a ...

1.2
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Extra Space Storage Self-storage Storage Unit
I didn't like
  • Un-concern for customers safety or issues
#1092555
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Why has no one contacted me about my lock being cut and all of my property being stolen.My unit was wide open the one across from me the door was off the hinges. I've tried to contact management since Saturday and have gotten no response. All of my tools we're in there...
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1.0
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Extra Space Storage Self-storage Storage Unit
#1087471
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While in the midst of moving stuff to another unit I asked the manager about water stain and damage on the ceiling and floor.He assured me the issue was resolved. I told the manger I would not like to move into the unit and later find out there is a leak. Yesterday...
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1.0
Product
Extra Space Storage Self-storage Storage Unit
I liked
  • Location
I didn't like
  • How i was treated and lack of an immediate viable solution
#1085050
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My unit was sold out from under me.They did not send notice of the auction. I had previously sent them a change of phone number, multiple times, but they did not update the phone number; they just used the old phone number. Common sense is that if phone number does not...
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Anonymous
Anonymous

Why did you not pay the bill ?Stop acting like this tragedy is somebody else's fault.You knew perfectly well that you had "a whole big chapter" of your life in storage.It was ...

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Extra Space Storage Self-storage Storage Unit
#1077557
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They have constant rate increases, new managers come and go every few months and if you're late on rent and get locked out, WATCH OUT!They cut the lock on your unit and replace it with theirs instead of just adding their lock onto it. When this happened to me, I had...
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1.5
Product
Extra Space Storage Self-storage Storage Unit
I didn't like
  • Constant price increases
  • Items stolen
#1048485
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Extra Space Storage - Locked in the facility, can't open the gate.

We did some laundry and came back to leave it in our storage. We got into the facility but at the time of leaving, gate wouldn't open up.
3.4
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Exchange, Refund and Cancellation Policy
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Product
Extra Space Storage Self-storage Storage Unit
#1045669
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