Product: Extra Space Storage Self-storage Storage Unit Clear all filters (9 of 9 reviews match)
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This is a california company and they bate and switch.Just raise taxes!. I payed aprox. $250/month to start and they raised the rent to $350/mo on a little over a year. the increases just keep coming. They bate and switch. read the fine print. They can raise prices as...
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1.0
Product
Extra Space Storage Self-storage Storage Unit
I didn't like
  • Pricing practices
#1120739
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Extra Space Storage - Not allowing customers Gate access:
As you would imagine the customers were irate and the facility gave o reason for the unwarranted and unexpected access for their customers to their personal items stored with the facility. FOR THIS REASON I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE. Any Business...
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Anonymous
Smitty

Why would anyone store emergency equipment off-site ?Hey, please hold up the storm while I go dig through my junk to find my generator.There's nowhere in your residence for a ...

1.1
Product
Extra Space Storage Self-storage Storage Unit
I didn't like
  • Un-concern for customers safety or issues
#1092555
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Why has no one contacted me about my lock being cut and all of my property being stolen.My unit was wide open the one across from me the door was off the hinges. I've tried to contact management since Saturday and have gotten no response. All of my tools we're in there...
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1.0
Product
Extra Space Storage Self-storage Storage Unit
#1087471
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While in the midst of moving stuff to another unit I asked the manager about water stain and damage on the ceiling and floor.He assured me the issue was resolved. I told the manger I would not like to move into the unit and later find out there is a leak. Yesterday...
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1.0
Product
Extra Space Storage Self-storage Storage Unit
I liked
  • Location
I didn't like
  • How i was treated and lack of an immediate viable solution
#1085050
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My unit was sold out from under me.They did not send notice of the auction. I had previously sent them a change of phone number, multiple times, but they did not update the phone number; they just used the old phone number. Common sense is that if phone number does not...
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Anonymous
Anonymous

Why did you not pay the bill ?Stop acting like this tragedy is somebody else's fault.You knew perfectly well that you had "a whole big chapter" of your life in storage.It was ...

Product
Extra Space Storage Self-storage Storage Unit
#1077557
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They have constant rate increases, new managers come and go every few months and if you're late on rent and get locked out, WATCH OUT!They cut the lock on your unit and replace it with theirs instead of just adding their lock onto it. When this happened to me, I had...
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1.4
Product
Extra Space Storage Self-storage Storage Unit
I didn't like
  • Constant price increases
  • Items stolen
#1048485
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Do not use extra storage.Opened my unit after 6 months to find that the roof had leaked and several of my furniture items had been soaked with water and were covered in mildew. The response from Management was "sorry, that is why we tell our customers to purchase...
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Product
Extra Space Storage Self-storage Storage Unit
#1035414
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I had a unit reserved and Extra Space Storage in Bloomingdale IL rented it to someone else the night before I wss coming in to sign the rental agreement. They used the excuse that it was their last unit that size and they don't reserve it for that reason even though...
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1.0
Product
Extra Space Storage Self-storage Storage Unit
#910617
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Extra Space Storage - Locked in the facility, can't open the gate.

#1045669
3.1
Details
We did some laundry and came back to leave it in our storage. We got into the facility but at the time of leaving, gate wouldn't open up.
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