Extra Space Storage Storage Unit Reviews and Complaints
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Do not rent from this company. I have a rental slot on Hacks Cross in Olive Branch, MS, that started as a different company. When they changed ownership , no one notified me at all. I’m a Travel RN and I’m in other states, so communication is imperative. They raised my...
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Extra Space Storage Storage Unit
Extra Space Storage - Good experience
I opened a storage unit with Jennifer at the 10 Roller Crl in Hanover, PA. She is very friendly and customer oriented. I highly recommend this facility.
Product
Extra Space Storage Storage Unit
Extra Space Storage - Excellent! Would highly recommend.
I rented at unit on 41 bypass in Venice FL and was very impressed. Super nice reps. Genuinely happy to have my business. The storage unit was extremely clean, as were the entire grounds. I saw no spiders, no bugs, no dirt of any kind. I'd definitely use them again. Much much better than the facility with the orange sign up the street. No comparison. This place was awesome.
Product
Extra Space Storage Storage Unit
I rented a unit about 3 months ago and just got a notice in the mail let me know they were increasing my rent by 58%. I was paying $224 a month and they want $354 now! I went online and the online price for the same unit is $42 a month cheaper. I went in to try to have...
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Anonymous
Rented a unit in Buford Ga the roof has a bad leak water and mold damage everywhere. Going on 2 months now they have not fixed it I can't move my stuff. I am disabled and have...
Product
Extra Space Storage Storage Unit
I rented a unit in November 2017 and already here in March they have increased the rate I think this is quite a bit soon for this and I called the storage office and was told that and I quote "most people just take the increase" HORRIBLE CUSTOMER SERVICE if I was not...
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The owners & the employees of Extra Space Storage are scumbags, slimy & criminals!!! They prey on vulnerable people who have very little in life but whatever possessions they may just have left in storage that means something to them. ESS charges large storage...
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Anonymous
In many markets the storage unit industry wind up engaging in price fixing and/or price gouging by keeping their rates extremely close to their competitors. The door busters l...
Product
Extra Space Storage Storage Unit
"The Magic Facility" So imagine putting your belongings at Extra Space Storage on November 6, 2017 and 3 weeks later on December 1st you go and your entire unit is gone. Yes gone!!! Upon arrival, I noticed a different lock was placed on my unit, a lock with a green...
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Anonymous
Storage unit property managers are their for a job like most other people and do not care about customer satisfaction or retention. They are interested in rent increases, insu...
Yeahokay
why would you leave cash, and a laptop and hard drive in a storage unit?
I have been with Extra Space Storage since they bought out Tuck It Away in August, 2017. I thought T I A was pretty bad. - Extra Space promised us a keyless entry system when they took over. Still nothing (1/10/18). You have to call the nearby facility and hope they...
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Product
Extra Space Storage Storage Unit
I liked
- Color of their logo
I didn't like
- Anything else
I was told that I had a climate controlled unit only to find out I did not and they would not switch me or help me told me I add to remove my stuff myself and no apology because the manager who helped us got fired.When I went to remove my belongings everything had mold...
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Anonymous
Climate controlled in the storage unit industry is a misleading because frequently the only thing climate controlled are the hallways if that. Also many units have open ceilin...
The people who owned it before Xtra Space Storage took over had cameras up.Every day I remember something that is gone. Ive called & they say there are no cameras which is a lie. Everything stolen was designer or expensive. I think someone had a son or daughter take...
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DO NOT RENT FROM THIS COMPANY. CROOKED!!!!!!