Product: Extra Space Storage Storage Unit Clear all filters (47 of 47 reviews match)
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Extra Space Storage - Worst experience ever
Extra Space Storage - Worst experience ever
Extra Space Storage - Worst experience ever
Extra Space Storage - Worst experience ever
I was told that I had a climate controlled unit only to find out I did not and they would not switch me or help me told me I add to remove my stuff myself and no apology because the manager who helped us got fired.When I went to remove my belongings everything had mold...
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1.0
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Extra Space Storage Storage Unit
#1114970
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The people who owned it before Xtra Space Storage took over had cameras up.Every day I remember something that is gone. Ive called & they say there are no cameras which is a lie. Everything stolen was designer or expensive. I think someone had a son or daughter take...
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1.1
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Extra Space Storage Storage Unit
#1114092
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DO NOT RENT AT EXTRA SPACE STORAGE - MOLD ALERT!!!
In July 2017, the toilet next to my unit overflowed.They called and told us; we filed a claim with our insurance company. They did nothing to mitigate the effect of the water damage - specifically, MOLD. Here is a pic of our LEATHER couch from a month later. When I...
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1.0
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Extra Space Storage Storage Unit
I didn't like
  • Customer service
#1107048
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Extra Space Storage - Storage Rental increase

#1088870
Your representative has advised me that I was giving a notice of increase 45 days ago. Now if I knew 45 days ago I was going to have a increase I would have moved out by then. Nowhere or email that I was sent 45 days ago from your storage company has indicated an increase in my storage units.
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Extra Space Storage Storage Unit Review

#884416
4.4
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I really like to use and refer friends to extra space storage in aurora Ave. Seattle, wa. Us/ 0643.i have use them before the staff misty and Vince very polite ,courteous ,friendly quality customer service.i highly recommend this storage.
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Extra Space Storage Storage Unit Review

#844074
1.0
Details
Got my unit opened by another person. Stole some of my stuff. They put another lock. Lost over 4 grand worth of tools. Think about renting with this people. They dont have video cameras inside the hallways only outside
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
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Extra Space Storage Storage Unit Review

#790224
1.9
Details
Extra space storage employee stole my new lg smart tv from my storage unit. Extra space on 500 w 1100 so slc, utah. My unit was f275. Keith bruderer 385 246 6682
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Customer service
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It was supposed to be $200 a month with the First Month Free...and then any time I gave 24 hours notice of "move out" they were supposed to not charge for any unused days after that....Electronic signature on an electronic Contract that I never did get but the office...
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Product
Extra Space Storage Storage Unit
I liked
  • Cleanliness
I didn't like
  • No free month and not getting the credit for early leave
#1047707
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At that point, we were several thousand miles away and couldn't switch to another storage facility so we were stuck with Extra Space Storage and with the higher rates. Also, if you set a move-out date and have to change it (the closing on our house was postponed by...
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1.0
Product
Extra Space Storage Storage Unit
I didn't like
  • Does not honor promos
  • Price gouging
  • Condition and rate increase
#1026701
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It's clearly part of the business at Extra Space Storage Company to sign you up then raise your rates. The first space I had was 5X10 - they raised the rates twice in the first year. I downsized to a 5 X 5 to offset the increases, and that rate has also been raised...
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1.0
Product
Extra Space Storage Storage Unit
I didn't like
  • Excessive rate hikes
#1022716
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Their customer service is very poor.The false advertisement of first month free is obviously untrue. The rental unit I paid for had a leak which they knew but didn't warn me. There was a mix up with the price and the rental unit and the manager never responded to my...
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1.0
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Extra Space Storage Storage Unit
#987349
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Horrible place don't even think about it.I have rented to them for over a year. I called telling them that l will be late, that l will pay the first week of December. They agreed, called on the 6th the bill was $540. When the rent was $195 a month. Because l went on...
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1.0
Product
Extra Space Storage Storage Unit
#967987
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This company sucks!30 dollar late fee for a 4t dollar storage? They called saying my storage payment is due on saturday. Because im disabled i have to make a reservation for the handivan which takes 24 hours. Theyre closed on sunday. I call today the cust rep says my...
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1.1
Product
Extra Space Storage Storage Unit
#951073
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I fell one month behind on my account due to some unexpected bills. I had been a customer with Extra Space at one of their Amarillo TX locations for the last 3 years paying $120 a month for a small closet size unit. At 36 days they slap an 85 dollar fee. I explained I...
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Anonymous
Anonymous

They do not care about their customers. When you finally do get a call back from corporate they speak to you like your *** and dont have any sense. They can use some better ...

1.0
Product
Extra Space Storage Storage Unit
#899994
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