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After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit. It continued down hill as my "first month free" was never actually booked by the employee and I ended up with a totally different unit that now was higher in price and "we will give you half off"???

Related: Extra Space Storage - Customer Care Review

really? your error and I get half off? The customer complaint employee who returned my call was rude and basically told me to read the fine print. Seriously?

after I explained I worked for a very large company who deals with customers every day, he told me "you're going bankrupt anyway"....WOW is all I can say I will NEVER use this company and I will be certain to tell everyone I know NEVER to waste their time either. Merry Christmas, great customer service.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of extra space storage customer care. Extra Space Storage needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned extra space storage customer care in their reviews. You may find this information helpful for further shopping at Extra Space Storage.

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Anonymous
#1475229

i agree

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