Featured Not resolved
1.2
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
4 comments

I live in Houston Texas and during the period 8/25/17 the Houston area was undergoing/preparing for Hurricane Harvey a category 4 Hurricane; Having a storage space at 10220 Beechnut in Houston TX. I store my portable generator and other camping gear, extra coolers, grills ect.

This equipment is extremely useful in situations where my home may lose power. On Friday 8/25/17 having knowledge that a Hurricane category 4 was heading my way I proceeded to go to my storage facility to retrieve my portable generator and additional equipment to sustain my family through the storm. When I arrived at 2:00 pm on Friday 8/25 one day before the storm was expected to hit the Houston area, this facility had a sign up that stated we will be closing at 12:00PM due to the pending storm and were NOT GRANTING ACCESS to its customers, they were inside the office and they had disabled the access code to the entry gate. There were several customers waiting at the gate because no communication was sent out prior to arrival where no access was being permitted.

As you would imagine the customers were irate and the facility gave o reason for the unwarranted and unexpected access for their customers to their personal items stored with the facility. FOR THIS REASON I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE. Any Business that would place its customers in a situation where they could not ensure their safety of the safety of family members is DESPICABLE.

There was no logical reason for this facility to be closed 24 hours before a hurricane was to hit the area where they disallowed access to their customers access to their own personal items stored at this facility. If you need additional information regarding this facility please email me at ibjuscoolin@yahoo.com * Again Note this action was at least 24 hours BEFORE the storm was expected to hit the area, and NO cummuncation was provided to their customers...

Review about: Extra Space Storage Self-storage Storage Unit.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Un-concern for customers safety or issues.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1407866

"There was no logical reason for this facility to be closed 24 hours before a hurricane"

There was a logical reason and you said it.

A hurricane was coming and the people who run the place needed to be at home making their preparations rather than open the gate for people who waited until the last minute to come and get their stuff.

Let this be a lesson, next time a storm is coming. go get your junk early.

Anonymous
to Anonymous #1407912

The gate is automatic: it does NOT require to be opened or closed by staff: each day at 5pm to 10pm and weekends this gate functions entirely own its own. so your reasoning is FLAWED..

Additionally 24 hours before the storm was to hit is NOT last minute...

So like I said, there was NO logical reason for this facility to have locked its gates so its customers would NOT have access to their personal stored items...

Anonymous
#1367404

Why would anyone store emergency equipment off-site ?

Hey, please hold up the storm while I go dig through my junk to find my generator.

There's nowhere in your residence for a generator ? Sounds too important to ignore.

You can't go off on a tangent and suggest that "Any Business that would place its customers in a situation where they could not ensure their safety of the safety of family members is DESPICABLE."

There is no way that these storage units hold less than 95% replaceable junk.

May I suggest that you store (or discard) your junk at home and make way for essential items. I'm sorry you got caught with your pants down but it's your own fault.

Anonymous
to Smitty #1380175

@Smitty; If you store 95% replaceable junk in YOUR storage that's your business: What I store in "MY" storage is MY a business; the storage facility is less than 2 miles away from my home so I had felt quite comfortable storing my portable generator there for retrieval when necessary. If Extra Space Storage had not DISALLOWED its customers access to their personal storage items 24 hours before a category storm was to arrive in Houston TX there would have been NO issues.....

BUT they did NOT they would NOT allow the line of customers needing access to their storage rooms and waiting outside their gates access. again this was 24 hours before the storm hit the Houston area and this is DESPICABLE....

You May Also Like