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Trying to stop a scam

My question is I've had a storage unit with y'all for a while and in October got take two payments from me later on I received two emails that were receipts stay in the yard received those payments then all sudden I received no emails by check my account online and it says that I still owe $300 for the payments that ya'll said y'all already received now the office that I go to saying that they never received the payment and it was still all this money today they're cutting my locks off and getting ready for auction how can I do that whenever I have the receipt showing that it's been paid but they're off the office the saying they never received it in the money

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Why are you all such thieves with your customers? No loyalty to them either.

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Questions 2