Extra Space Storage Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Unprofessional behavior

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Update by user Aug 18, 2020

Nothing was done by the company

Original review posted by user Aug 18, 2020
According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!

User's recommendation: I recommend Tim to be given further customer service Training.

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1 comment
#1914057

Wow! I wish I could say unbelievable but I’m not surprised.

As long as they can get that unit emptied, that’sa turnover and more bonus in the pocket. I hope you sue their pants off. Reach out to Washington.

As in DC. Good luck and I hope you get well quick

Featured
ID
#2122845 Review #2122845 is a subjective opinion of poster.
Location
Upper Merion, Pennsylvania
Service
Extra Space Storage Customer Care
Pros
  • Lots of locations
  • Ndoors
  • Flexibility
Cons
  • Does not honor promos
  • Pricing practices
  • Changes over time
Loss
$5000
Preferred solution
Let the company propose a solution
Most helpful review

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New Reviewer
Extra Space Storage - Rodents in my storage unit- Health Department Complaint Warning
Extra Space Storage - Rodents in my storage unit- Health Department Complaint Warning
Extra Space Storage - Rodents in my storage unit- Health Department Complaint Warning
Extra Space Storage - Rodents in my storage unit- Health Department Complaint Warning
Extra Space Storage - Rodents in my storage unit- Health Department Complaint Warning
Extra Space Storage - Rodents in my storage unit- Health Department Complaint Warning
Update by user Nov 23, 2020

As of 11/23/20, this was not resolved. There is a resolved badge listed on my review. Not sure why.

Original review posted by user Nov 23, 2020
I have complained about rodents being in my storage unit since September, I spoke to the person on site at the time they mentioned they would take care of it with...
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Featured
ID
#2298991 Review #2298991 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Relatively convenient
Cons
  • Unscrupulous pricing tactics
Loss
$5000
Preferred solution
Full refund
New Reviewer

Complaint about price high

Please call me now. Im deaf. Please call me 651-964-**** I can more explain you about that. Thanks you!
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ID
#2698803 Review #2698803 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Poor customer service and gate often does not work at the store on Highway 78 in Snellville

Poor customer service and gate often does not work at the store on Highway 78 in Snellville. The attendance stated that she was at work and had us wait an extended period of time.

User's recommendation: Use another location. The location in Decatur off of Church Street has better service.

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ID
#2698795 Review #2698795 is a subjective opinion of poster.
Loss
$45
Preferred solution
Deliver product or service ordered

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New Reviewer

A $42.00 INCREASE WITHOUT A EMAIL,CALL OR TEXT

WENT TO PAY ONLINE LIKE I ALWAYS DO AND I NOTICE THAT MY TOTAL DUE WAS $42.00 MORE I THOUGHT IT WAS A MISTAKE SO I CALLED AND THEY SAID YES WE INCREASED YOUR RATE. WITH NO NOTICE WE SENT A POSTCARD...WHAT!!! THEY TEXT ME REMINDERS EMAIL ME REMINDERS EVEN CALL ME WITH REMINDERS BUT SOMETHING THIS IMPORTANT YOU SENT POST CARD! POST CA

User's recommendation: RENT ELSEWHERE THEY BAD BUSSINESS Extra Space Storage 5208 Reading Rd Rosenberg, Texas, 77471.

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ID
#2685508 Review #2685508 is a subjective opinion of poster.
Location
Rosenberg, Texas
Product
Extra Space Storage Storage Unit
Pros
  • Relatively convenient
Cons
  • Rate hikes for long renters
  • Extortion
Loss
$42
Preferred solution
Price reduction
New Reviewer

Robbery

They stole over $5,000 of my mom's antiques that she left to me. Same exact story, big gaps between units, severe rusty water damage throughout the floor and walls. No video footage, no explanation, no concern or accountability. Thin weak metal walls. It was definitely an inside job and a scam.

User's recommendation: DO NOT TRUST THEM, THEY WILL ROB YOU!

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ID
#2675352 Review #2675352 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

About my unit

They won't help me reduce my payment knowing that it's hard to make a payment due to lack of work because of covid, no one contacted me or nothing, this is ridiculous don't

User's recommendation: Don't go with extra space storage they don't care about what's going on with you all they want is there money by all means.

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1 comment
#2029149

Covid has nothing to do with this. YOU agreed to pay a certain amount..

Pay it.

If you can't make the payments, move your belongings out. It's simple.

ID
#2647178 Review #2647178 is a subjective opinion of poster.
Location
Miami Gardens, Florida
Pros
  • Idk
Cons
  • Customer service
Preferred solution
Price reduction
I was a long term storage unit renter with the previous owners of Geneva Storage and it was great. I never experienced a rate increase in years. Super nice people. Then Extra Space Storage took over, and the first rate increase was $10. A few months later the rate...
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ID
#2641305 Review #2641305 is a subjective opinion of poster.
Location
Orem, Utah

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New Reviewer
Extra Space Storage - Complaint and seeking resolution
Extra Space Storage - Complaint and seeking resolution
Extra Space Storage - Complaint and seeking resolution
Extra Space Storage - Complaint and seeking resolution
Extra Space Storage - Complaint and seeking resolution
Extra Space Storage - Complaint and seeking resolution
I have a rented unit with Extra Space Storage in Gaithersburg, Maryland the Woodfield Location. within my unit my furniture and other personal property has been damaged by mold and mildew, which is a result of the facility not maintaining the proper climate control...
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ID
#2622583 Review #2622583 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Product
Extra Space Storage Self-storage Storage Unit
Pros
  • Distance
Cons
  • Insurance
  • Not climate controlled
  • Jacked up
Loss
$3000
Preferred solution
Full refund
New Reviewer

To cancel my storage

I want to cancel my storage. At the end am not gonna move from my house. Am still gonna be renting my house
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ID
#2590969 Review #2590969 is a subjective opinion of poster.
Loss
$401
Preferred solution
Full refund

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New Reviewer

Horrible service

Overcharge my account on multiple occasions Linda the storage manager for Santa Fe Springs and Whittier California worst customer service and rude treats people like dirt. No one takes you seriously. Don't understand that people are in a budget I messed up my scalp so bad that I end up paying hundreds of dollars to get it fixed, and I'm on a limited budget, and they're aware of it. Horrible. No one has come forward to help.

User's recommendation: Find somewhere else.

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1 comment
#2031866

I have tried everything to get help left a message last week at storage facility if I wanted to file a complaint can I please have corporate number. Multiple times left messages still after have not received a call back from corporate. I am going to expose them one way or another if you guys have any suggestions or can help me please let me know thank you

ID
#2585756 Review #2585756 is a subjective opinion of poster.
Location
Santa Fe Springs, California
Pros
  • That it was air conditioned and minimally i might add
Cons
  • Look to add fees to increase revenue
  • New mgmt is rude and does not meet customer needs
  • Customer service
Loss
$500
Preferred solution
Full refund
New Reviewer

Locked in

am currently locked inside of extra space with a baby and we need to get out NOW. there's supposed to be a grace period. For us to exit after closing. It was established in 2017. I am video documenting.. my approach to the gate was at 10:02 and I started my video documenting at 10:08 I have still not received any response from the facility please help
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ID
#2578346 Review #2578346 is a subjective opinion of poster.
Location
Lake Elsinore, California
Preferred solution
My baby and We need to be let out!!!

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Verified Reviewer
New Reviewer

Unfair business practice

I was using a vacuum cleaner and wasn't aware of the restrictions in the lease. I apologize for my mistake and would like to be allowed to enter when I need to as before. I have a photography business. Someone in charge should be able to help me with this situation. I would hate to move but this may be my only option.

User's recommendation: They do not forgive an error.

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ID
#2578001 Review #2578001 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Apology

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New Reviewer
Update by user Jun 03, 2021

This company doesn't care about their customer. Linda service manager overlooking all the storage units at multiple locations is the most rudest and unprofessional

Update by user Jun 03, 2021

It got worse. District manager is completely bruised her name is Linda for the Santa Fe Springs to...

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ID
#2534665 Review #2534665 is a subjective opinion of poster.
Location
Santa Fe Springs, California
Product
Extra Space Storage Storage Unit
Pros
  • Originally it was economically and had convenient location
  • Distance
Cons
  • Un-concern for customers safety or issues
  • Look to add fees to increase revenue
  • Response to issue was basically hands up in the air
Loss
$500
Preferred solution
People to be held accountable for what they have done for me
New Reviewer

I have been trying to cancel my storage

I have been trying to cancel my storage for several days unfortunately I work so I only get a chance to try to call during my work break I have been unable to get someone to cancel my storage
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ID
#2529203 Review #2529203 is a subjective opinion of poster.
Location
Norfolk, Virginia
Service
Extra Space Storage Customer Care
Cons
  • People are not doing their job
Loss
$95
Preferred solution
To cancel my storage before it is due. I have moved out of storage because you guys charged an extra $95 to my bank card and it still has not been returned to me and that was when I first acquired my storage unit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Over charges and wrong information

I have had the worst. Charge constantly having to call to fix my account.Spoken so many people and sent emails to my Ca in Santa Fe Springs district manager is not following up.Finally had to go through corporate I'm on permanent disability and they are extremely aware of that weekend without have any money for food corpS look into it creditd me right away. I can't believe all the stress I've had to go through for this.
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ID
#2523483 Review #2523483 is a subjective opinion of poster.
Service
Customink Customer Care
Loss
$500
Preferred solution
An extra month storage and take action on the people that didn't follow through
New Reviewer

Security

Someone was allowed to get the lock cut to my unit and remove all my things without me there or my permission for that matter and the manager is the one who let them in and now they are basically saying its out of there hands.
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ID
#2522244 Review #2522244 is a subjective opinion of poster.
Location
Milpitas, California
Product
Extra Space Storage Storage Unit
Loss
$8000
Preferred solution
Full refund

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