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One of the worst storage facilities

Extra Space Storage - One of the worst storage facilities
Extra Space Storage - One of the worst storage facilities
Extra Space Storage - One of the worst storage facilities
Extra Space Storage - One of the worst storage facilities
Extra Space Storage - One of the worst storage facilities
Extra Space Storage - One of the worst storage facilities
1) they continue to raise prices on current renters...ESPECIALLY DURING THE COVID PANDEMIC CRISES ON FAMILIES GOING THROUGH HARDSHIP. 2) no sanitized bathrooms, no mopped floors, no improvements ..essentially a new facility but not kept-up. 3) unfriendly staff 4) customers are losing their personal possessions due to high rising prices, unable to pay.

User's recommendation: DO NOT RENT THERE.

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Featured
ID
#2961342 Review #2961342 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$200
Preferred solution
Price reduction

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Verified Reviewer

Discrimination

Legal action on Extra Space Storage Hello and good morning to whom it may concern and Joseph Margolis, My name Is JulieAnne Benoit. I've had a 12/40 unit in Lakewood, WA for over 4yrs. I want to start by saying, I've had no issues personally with y'all until this year....
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ID
#4031915 Review #4031915 is a subjective opinion of poster.
Pros
  • Crooks
  • Fraud
Cons
  • Crooks
  • Liars and discrimination
  • Fraud
Loss
$50
Preferred solution
I want my unit w/my stuff, a full refund for the over charging. An Apology in person, Supervisor fired. I was also told that all my personal stuff will be returned to me guess what majority is personal & have not returned anything as usual. Tiktok video.

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New Reviewer

Theft from employees and management

Do not use this facility they will steal your belongings and there's not much you can do. They have spare keys to open lockers after business hours. Ont rent from hereD
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ID
#3982576 Review #3982576 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Replacement of stolen items
New Reviewer

Theft

Rented unit for college student and TV and electronics were stolen. They offer no resolution unless you buy the insurance. Also blamed us the customer for incident

User's recommendation: Not safe.

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ID
#3855856 Review #3855856 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$500
Preferred solution
Apology
New Reviewer

The great advertisement of $35.00 captured my attention.

In 2021, I needed extra space for my books and a few things, so I rented two small units-one for $35 and the other one for $45. Being happy with my units and paying ahead of time at Extra Space Storage, suddenly became financially expensive. When asked why the constant...
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ID
#3825632 Review #3825632 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Let the company propose a solution

Unprofessional

I work graveyard shift and go in during evening to get my work uniform for my job. Then leave and grab my other clothes. I was accused by demeaning insults from the site manager Melissa at Burlingame location. She humiliated me and tried to say I was on drugs. The...
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ID
#3800502 Review #3800502 is a subjective opinion of poster.
Location
Burlingame, California
Pros
  • Ndoors
  • Clean
  • Relatively convenient
Cons
  • Over a 50 percent rate increase since purchased this facility
  • Insurance
  • Disrespectful
Loss
$2400
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Trying to Pay Bill

This place is scamming people who have a history of paying their rent on time- into Auctioning off their vehicles, to make more money for themselves
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ID
#3776005 Review #3776005 is a subjective opinion of poster.
Location
Mill Valley, California
Pros
  • Previously was good
Cons
  • New management is scamming people
Loss
$200
Preferred solution
Deliver product or service ordered

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New Reviewer

Raised Rent Again

Extra Space Storage - Raised Rent Again
Extra Space Storage - Raised Rent Again
This company keeps raising their rental fees. They even took away my military discount that I had for years. I really dislike that they are buying up all the storage facilities in my area, only to raise the prices. This company is greedy and overpriced. For 2 units and an RV space, I pay $738 a month. I'm DONE. I think they are really taking advantage of people who are losing their homes and apartments because of the current crisis.
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ID
#3737359 Review #3737359 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Extra Space Storage Storage Unit
Pros
  • Staff was nice
  • Staff is nice
Cons
  • Over a 50 percent rate increase since purchased this facility
  • No military discount for veterans
  • Greedy company

Terrible customer service in Duncanville

Terrible customer service, the agent that did our agreement misspelled my name for my email and would not correct HIS error. He made me feel that it was my problem

User's recommendation: don't, stay away.

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ID
#3668016 Review #3668016 is a subjective opinion of poster.
Location
Omaha, Nebraska

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Verified Reviewer
New Reviewer

Follow up existing claim.

Im someone broke into my storage last year. I received a letter about my claim about 1 1/2 ago or 2 weeks. But I want to confirm the email and the person in charge of my claim to resend the required documentation. My case was under the case worker Valencia. My case was...
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ID
#3648255 Review #3648255 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$2500
Preferred solution
Information about the person handling my claim.

Corresponding corporative supervisory must be informed of the bad faith malicious Ruth De Sylveyra illed willed actions: ExtraSpaceStorageNationalCityCA.20Th/St.

On Friday, May 26, 2022 at 10:07a.m. an outgoing phonecall from my phone reached the business office of TExtra Space Storage in National City, CA. 20Th St. location. My phone call was answered by a person with a woman's voice who said that her name was Valery....
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ID
#3624207 Review #3624207 is a subjective opinion of poster.
Location
Tijuana, Baja California

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New Reviewer

This business stole from my account

Extra Space Storage - This business stole from my account
I spoke to an employee about closing my account. He realized I don't need the storage and I have nothing in there anymore and agreed I wouldn't be charged. But I just saw he or the company lied to me and I'm being charged for something I'm not using. This company is unethical and committing fraud. I already contacted BBB. I will fight this and win.

User's recommendation: Do not do business with these thieves.

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ID
#3601004 Review #3601004 is a subjective opinion of poster.
Location
Santa Cruz, California
Product
Extra Space Storage Storage Unit
Pros
  • Close to my house
Cons
  • Constant price increases
Loss
$218
Preferred solution
Apology
New Reviewer

Storage Scam

Extra Space Storage - Storage Scam
There's plenty of profit in the storage industry without running a bait and switch scam on your customers! Doubled the rate in 4 months after just three payments!? Only notification snail mail, not email nor text?! God forbid I was elderly and had paid people to help me move in and needed to pay people to help move out. Shame !

User's recommendation: RUN.

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ID
#3590440 Review #3590440 is a subjective opinion of poster.
Preferred solution
People aware
New Reviewer

Pest damage to property

I rented a unit, and it was infested with rodents. It is a Health issue with mice *** in the unit. They do not explain their insurance covers rodents and home insurance does not. Honestly, I would never have thought mice be present and damage my property. They are unwilling to help due to not having their insurance.

User's recommendation: Do not rent.

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ID
#3535149 Review #3535149 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$1000
Preferred solution
Full refund

Unable to reach anyone about my claim

I've been unsuccessful with reaching anyone regarding assistance with my claim of water damage to lots of furniture that was in the storage unit.
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ID
#3515163 Review #3515163 is a subjective opinion of poster.
Location
Glenside, Pennsylvania
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

Dysfunction

Won't accept my payments...storage "expert" flat out refuses to take my payment! 80 symbols? Really? Why don't you have someone just calle????

User's recommendation: ustomer service.

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ID
#3507061 Review #3507061 is a subjective opinion of poster.
Location
Boston, Massachusetts

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