Extra Space Storage Reviews and Complaints
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Extra Space is a horrible, greedy company! Do not use them! There have been so many rate increases in such a short time! I just received another rate increase of $5 more that starts in July! The last increase was an $11 increase! The employee at extra space said:...
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No cameras, no gates. Thieves watching and breaking into cars in parking lot. Management says they are not responsible. This has been going on for several months at the Beaver Court facility in Cockeysville MD. They did not send notices to customers. This place is...
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Do not rent from this company. I have a rental slot on Hacks Cross in Olive Branch, MS, that started as a different company. When they changed ownership , no one notified me at all. I’m a Travel RN and I’m in other states, so communication is imperative. They raised my...
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Product
There are about six Extra Space Storage facilities within a 5 mile radius of my home. All the facilities I visited were very clean and modern they are kept up and well maintained. The paid managers on duty seen to handle the office and minor maintenance chores. the...
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We have a storage at Extra Space Storage in Coral Springs, FL. Our storage cost has gone up three times in the first quarter of this year. The first two times we did not get notice and our bank sent the normal payment which Extra Space Storage just held the check. The...
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I didn't like
- Pricing practices
- Jacked up
Extra Space Storage - Very good!
The facilities are great and the staff is very helpful, great experience!
Extra Space Storage - Good experience
I opened a storage unit with Jennifer at the 10 Roller Crl in Hanover, PA. She is very friendly and customer oriented. I highly recommend this facility.
Product
Extra Space Storage - Excellent! Would highly recommend.
I rented at unit on 41 bypass in Venice FL and was very impressed. Super nice reps. Genuinely happy to have my business. The storage unit was extremely clean, as were the entire grounds. I saw no spiders, no bugs, no dirt of any kind. I'd definitely use them again. Much much better than the facility with the orange sign up the street. No comparison. This place was awesome.
Extra Space Storage - Wonderful customer service!
Robin was great!!! I would recommend her to everyone!! she really took her time with me and helped me to pick the right size unit.
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Extra Space Storage - I want my bill changed.
I am always being charged for a late fee because my bill is due at the beginning of the month. I dont get paid to the middle of the month, and its a problem. I would like to change my bill date.
DO NOT RENT FROM THIS COMPANY. CROOKED!!!!!!