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Extra Space Storage - THEY ARE HORRIBLE

DONT DO BUSINESS WITH THEM!!! NO CUSTOMER SERVICE WILL NOT ACCEPT ANY RESPONSIBILITY FOR THEIR LACK OF COMMUNICATION FEES INCREASE RANDOMLY AND CONSISTENTLY
1.0
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Additional Services
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
I liked
  • Old mgmt team that spoke english
I didn't like
  • Look to add fees to increase revenue
  • New mgmt is rude and does not meet customer needs
#1450956
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Extra Space Storage - Really ***
Extra Space Storage - Really ***
I’m in this place for over 8 years so far they changed the management 5 times. Rent increase every 6monts don’t come to this place here in Stanton ca. The one on dale st. They charge you like top of the line property but you will be surprised. Very nasty rats inside...
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1.0
#1450926
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Yesterday, 1/10/19 I stopped at the Madero Ave location in Mesa, AZ to look for an item I believed I had placed in storage. Before leaving I washed the dust off of my hands with a bottle of water, in front of my storage unit and left for home. An hour and a half later...
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#1446587
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I was forced to move out of my home neighborhood was bad and neighbors was threatening my life...I was unable to keep up with payments my stuff will be auctioned off On the 16th I need assistance with payment I can't afford to loose my stuff. FYI been homeless without...
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Anonymous
Anonymous

They will say, on repeat, that they want nothing more than to keep you with your things...so pay them every penny by the minute they demand it or else. This place cares less a...

1.0
#1443278
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Extra Space Storage - Bad experience

I must buy a cylinder locker. I could not use it later
#1443260
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Extra Space Storage - Lack of professionalism

Water damage to storage unit,dealing with claims and no rectification or response
#1443049
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Extra Space Storage - Terrible.

I was only 4 days passed due ... I went to pay and there was another lock on my unit that i didn't have the key too. This isn't good business at all, I should have been informed of this action by emailing or calling, i called twice and the agent there on December 30 and 31st never mentioned this to me... or i would have made a way to the office to make that $ 134.oo payment... Not right at all if this is your policy... I read just below about comments helping others, but are you going to look at the matter at hand...
#1438028
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Extra Space Storage in Fort Lauderdale, Florida - Poor customer service

Rented a storage unit and less then 12 hours later we had an family emergency and had to cancel the unit here in Ft Lauderdale and the counter girl gets an attitude and refuses to give a full refund, now i see how extra space treats their customers
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
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Value for money
Warranty
#1436006
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Extra Space Storage - IM LOCKED IN

Locked in storage and cant get out
5.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1433009
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Contact Extra Space Storage

Mailing Address:
Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 400
Salt Lake City, Utah 84121
United States
Phone:
(888) 786-7243
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Extra Space Storage Products and Services

The district manager for the North Phoenix area Clint discriminates against women he says we belong in the kitchen not in the work force. I was 4 min late due to a funeral procession and he fired me
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Anonymous
Donald Young

You need to file charges against Extra Space Storage with the EEOC and NLRB for discrimination immediately, do not let them get away with this type of abuse and what he did is...

1.0
#1429598
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