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Extra Space Storage - You only give three options you cannot speak to a live person I don't get it!

There's only three options and none of them were to speak to a live person when my account keeps going to one unit when I have 4 units in that facility and I can't access any of them online
Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 05.
#1416109
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Extra Space Storage - Raise price every 6-9 months by $20.

Beware. You start off at a reasonable price then 6-9 months in prices increase. I srarted 3 years ago at $56. Now its up to $98. For a 5×10! And they advertise it online at $56. Horrible way to treat long term customers! Finding another bigger space for a lot less!
Company wrote 0 private or public responses to the review from Dec 05.
2.8
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#1415906
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Extra Space Storage - Complaint

Need to speak to a human. Stupid recording can not answer my questions
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 23.
#1406253
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Extra space storage is the biggest money grab scam around. I signed a contract to pay 92$ a month and 6 months later it’s $100, 3 months after that it’s $110...on the evening of the DAY your payment is due they cut your lock and apply one of theirs so you’ll have to...
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Company wrote 0 private or public responses to the review from Nov 20.
1.0
#1404671
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THEY SOLD OUR STUFF NO LETTER SENT OR LET US KNOW! AGAINST THE LAW!THE MANAGER DOSN T HAVE A CLUE SHOULD BE SELLING ICE CREAM THE WORST CUSTOMER SERVICE VERY DIRTY PLACE DO YOUR SELF A FAVOR SHOP AROUND THERE IS BETTER DEALS OUT THERE THEY ARE WAY OVER PRICED AND VERY...
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Company wrote 0 public responses to the review from Nov 20.
#1404561
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To whom this may concern, I Tiffany Sullivan want to know why my storage price just all of a sudden went up? I received a call from one of Extra Space customer service agent name Nicole on November 17,2018. She told me that they sent me out a letter informing me that...
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Company wrote 0 private or public responses to the review from Nov 17.
Anonymous
Anonymous

If a person has the wrong address on file they should update it. They sent It to the old address because they did not have the right address.

#1404191
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I did everything I was supposed to do I file the police report I made a claim and I have the claim number as well I got my letters back from the adjuster saying that my case has been reviewed and approved and I will be taking care of shortly I have not received any...
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Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 14.
Anonymous
Anonymous

You may need to take them to court. If the site Is closed the Insurance company needs to fix this.

#1400079
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Extra Space Storage - Horrible

Some broken into our camper and nothing has been done about, where’s the security cameras!!
Company wrote 0 private or public responses to the review from Nov 13.
1.0
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Ridge, New York
#1399339
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I just call again to check on my account to add a new card to it. Lyenette asking again. I ask her can i speck to the young man there she said no. She the only one working can she help me. I told her no. Because i call earlier and she was the one with an attituide. She...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 06.
1.0
#1394990
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Extra Space Storage - Complaint about employee

I call to let lyenette know thats i just made a payment though the phone to see if she see the payment on the computer. She had an attitude. Talking bout u late and your account 30 days late. I told i know. I just made an a payment. She like well u need to show proof and go to your bank. With an attitude. I dnt know whats her problem but she dnt need to be asking any calls with that tone of voice. She need to check herself before i will. She work at the office of 5609 ne 2nd ave.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 06.
1.0
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#1394977
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