Extra Space Storage Reviews and Complaints
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Water leaking reported in January. However, wss suppose to be fixed. APRIL, MAJOR WATER LEAK WIPED OUT MANY UNITS INCLUDONG DAMAGE TO OURS. THEY OFFERED TO MOVE US TO ANOTHER UNIT AND PROMISED THE WATER LEAKING WAS FIXED. YESTERDAY FOUND MAJOR WATER LEAKING AGAIN. THEY...
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We have a storage at Extra Space Storage in Coral Springs, FL. Our storage cost has gone up three times in the first quarter of this year. The first two times we did not get notice and our bank sent the normal payment which Extra Space Storage just held the check. The...
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I didn't like
- Pricing practices
- Jacked up
Do not rent from this company. I have a rental slot on Hacks Cross in Olive Branch, MS, that started as a different company. When they changed ownership , no one notified me at all. I’m a Travel RN and I’m in other states, so communication is imperative. They raised my...
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Product
Extra Space is a horrible, greedy company! Do not use them! There have been so many rate increases in such a short time! I just received another rate increase of $5 more that starts in July! The last increase was an $11 increase! The employee at extra space said:...
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I was told that I had a climate controlled unit only to find out I did not and they would not switch me or help me told me I add to remove my stuff myself and no apology because the manager who helped us got fired. When I went to remove my belongings everything had...
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Anonymous
Climate controlled in the storage unit industry is a misleading because frequently the only thing climate controlled are the hallways if that. Also many units have open ceilin...
There are about six Extra Space Storage facilities within a 5 mile radius of my home. All the facilities I visited were very clean and modern they are kept up and well maintained. The paid managers on duty seen to handle the office and minor maintenance chores. the...
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She got the check for February to march of 490.00 but, there was a late fee of 93.00that she added to to march to april payment so the check was paid of 584.30 so now i need april to may nut, they said they never recieved it... And the february check on file...
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GiddyMonitorLizard
Need to investigation my account cause they're not doing there job right I am paid until April 19 hra has a breakdown and I have all my documents now they're trying to charge ...
"The Magic Facility" So imagine putting your belongings at Extra Space Storage on November 6, 2017 and 3 weeks later on December 1st you go and your entire unit is gone. Yes gone!!! Upon arrival, I noticed a different lock was placed on my unit, a lock with a green...
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Anonymous
Storage unit property managers are their for a job like most other people and do not care about customer satisfaction or retention. They are interested in rent increases, insu...
Yeahokay
why would you leave cash, and a laptop and hard drive in a storage unit?
No cameras, no gates. Thieves watching and breaking into cars in parking lot. Management says they are not responsible. This has been going on for several months at the Beaver Court facility in Cockeysville MD. They did not send notices to customers. This place is...
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Similar to Extra Space Storage
The owners & the employees of Extra Space Storage are scumbags, slimy & criminals!!! They prey on vulnerable people who have very little in life but whatever possessions they may just have left in storage that means something to them. ESS charges large storage...
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Anonymous
In many markets the storage unit industry wind up engaging in price fixing and/or price gouging by keeping their rates extremely close to their competitors. The door busters l...
DO NOT RENT FROM THIS COMPANY. CROOKED!!!!!!