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Extra Space Storage - Dont rent from here
Don't rent from here ever Very disappointed with how this operation is run. I moved my inventory to this location just under a month ago. I expressly told them that I would be using the storage for business. There were and still are many items that I have in stock that...
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Company wrote 0 private or public responses to the review from Oct 25.
1.7
I didn't like
  • Vague lease language allows for undercover discrimination
#1388366
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Extra Space Storage - Very disappointed b/c 6/28 experience at Charlottesville Va
Extra Space Storage - Very disappointed b/c 6/28 experience at Charlottesville Va
Extra Space Storage - Very disappointed b/c 6/28 experience at Charlottesville Va
Extra Space Storage - Very disappointed b/c 6/28 experience at Charlottesville Va
ALOT HAPPENED: I got my storage unit last Sat June 23rd. I paid for a full 3 months ahead. That was $ 499.00 paid in full . Thank you for your payment Hi , Your payment was successfully processed. For your records we have included your payment information. Please keep t...
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Company wrote 0 private or public responses to the review from Jun 29.
1.3
#1291585
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Extra space storage is the biggest money grab scam around. I signed a contract to pay 92$ a month and 6 months later it’s $100, 3 months after that it’s $110...on the evening of the DAY your payment is due they cut your lock and apply one of theirs so you’ll have to...
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Company wrote 0 private or public responses to the review from Nov 20.
1.0
#1404671
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Extra Space Storage - Raise price every 6-9 months by $20.

Beware. You start off at a reasonable price then 6-9 months in prices increase. I srarted 3 years ago at $56. Now its up to $98. For a 5×10! And they advertise it online at $56. Horrible way to treat long term customers! Finding another bigger space for a lot less!
Company wrote 0 private or public responses to the review from Dec 05.
2.8
Details
Billing Practices
Customer service
Price Affordability
Reliability
Staff
Value for money
#1415906
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Extra Space Storage - You only give three options you cannot speak to a live person I don't get it!

There's only three options and none of them were to speak to a live person when my account keeps going to one unit when I have 4 units in that facility and I can't access any of them online
Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 05.
#1416109
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I did everything I was supposed to do I file the police report I made a claim and I have the claim number as well I got my letters back from the adjuster saying that my case has been reviewed and approved and I will be taking care of shortly I have not received any...
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Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 14.
Anonymous
Anonymous

You may need to take them to court. If the site Is closed the Insurance company needs to fix this.

#1400079
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The service states that the facility was a 24 hour monitored facility. Yet, the unit was broken into, and was ransacked. More than 3 thousand dollars worth (Or more) was taken. A police report was made. Insurance would not honor the report, nor help. Stating that "it...
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Company wrote 0 private or public responses to the review from Nov 05.
#1394500
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Extra Space Storage - Complaint

Need to speak to a human. Stupid recording can not answer my questions
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 23.
#1406253
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I just call again to check on my account to add a new card to it. Lyenette asking again. I ask her can i speck to the young man there she said no. She the only one working can she help me. I told her no. Because i call earlier and she was the one with an attituide. She...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 06.
1.0
#1394990
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Contact Extra Space Storage

Mailing Address:
Extra Space Storage Inc.
2795 East Cottonwood Parkway, Suite 400
Salt Lake City, Utah 84121
United States
Phone:
(888) 786-7243
More
On 10.18.2018, I noticed that Extra Space Storage withdrew $113.00 from a bank account that I used to pay my bill last month. That was a ONE TIME payment over the phone. I did not authorize them to deduct funds other than that one time from my bank account. After...
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Company wrote 0 private or public responses to the review from Oct 19.
Anonymous
Anonymous

Credit card is OK, but you are right about the others. Too easy to get YOUR money. Credit card is the bank's money.

1.0
#1385482
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