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Extra Space Storage - Complaint about employee

I call to let lyenette know thats i just made a payment though the phone to see if she see the payment on the computer. She had an attitude. Talking bout u late and your account 30 days late. I told i know. I just made an a payment. She like well u need to show proof and go to your bank. With an attitude. I dnt know whats her problem but she dnt need to be asking any calls with that tone of voice. She need to check herself before i will. She work at the office of 5609 ne 2nd ave.
1.0
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#1394977
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The service states that the facility was a 24 hour monitored facility. Yet, the unit was broken into, and was ransacked. More than 3 thousand dollars worth (Or more) was taken. A police report was made. Insurance would not honor the report, nor help. Stating that "it...
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#1394500
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Extra Space Storage - Good stuff

He was actually very helpful so if you follow through with it
#1390921
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Extra Space Storage in Vancouver, Washington - Manager

For some reason this manager got a restraining order on me locked out of my storage I've missed work he's accusing me of doing all kinds of things that I haven't done you has no proof of he is totally messed up my way of life and I pay for that place I've been there for a couple years I need somebody to call me right now fast soon I'm being harassed by your manager it's retarded
1.1
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#1390717
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Extra Space Storage - Dont rent from here
Don't rent from here ever Very disappointed with how this operation is run. I moved my inventory to this location just under a month ago. I expressly told them that I would be using the storage for business. There were and still are many items that I have in stock that...
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Anonymous
Another pissed comsumer

Yep

1.7
I didn't like
  • Vague lease language allows for undercover discrimination
#1388366
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On 10.18.2018, I noticed that Extra Space Storage withdrew $113.00 from a bank account that I used to pay my bill last month. That was a ONE TIME payment over the phone. I did not authorize them to deduct funds other than that one time from my bank account. After...
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Anonymous
Anonymous

Credit card is OK, but you are right about the others. Too easy to get YOUR money. Credit card is the bank's money.

1.0
#1385482
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Extra Space Storage - Carmen from Orlando Metrowest store, Carmen

Carmen one of the Metrowest employee are always very kind and attentive to my questions and my storage, if you're seeking storage space in Orlando, call Carmen.
1.3
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#1378266
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Extra Space Storage in Santa Rosa, California - I was allowed to state my case

And now I'm waiting to hear back from there main office how this issue can be handled.
3.8
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#1377504
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We have rented a unit at Extra Space Storage at 27 Bond Street, Central Valley, NY for well over 10 years and have not encountered problems with any of the prior management team with the exception of one. There is a person who works in the office by the name of...
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#1370599
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I was having a difficult time and let my bill go unpaid for six days. When I talked to the manager about it, she ,I think her name was crystal, was very short and a little condescending with me about it and told me I was locked out til my account was made current.l, it...
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#1369973
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