Customer service
Price Affordability
Product or Service Quality

They have constant rate increases, new managers come and go every few months and if you're late on rent and get locked out, WATCH OUT! They cut the lock on your unit and replace it with theirs instead of just adding their lock onto it.

When this happened to me, I had stuff stolen. I told the manager and he said it wasn't possible because he had someone with him when he cut the locks. It was not only possible, but it DID happen.

I had 3 boxes and a few loose items stolen. Managers come and go so fast it's hard to keep up with them.

Product or Service Mentioned: Extra Space Storage Self-storage Storage Unit.

Reason of review: Theft.

Monetary Loss: $1850.

Preferred solution: Reimbursement.

I didn't like: Items stolen, Constant price increases.

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