I entrusted my possessions to Extra Space storage and purchased insurance to cover them. When I went to move out of the unit I discovered several boxed where wet.
I told the company employee that we had several boxes damaged. He gave us a copy of the insurance information and sent us on our way. When I filed a claim with the insurance company (Beecher Carlson) they denied it. There agreement clearly states that it does cover water damage.
There was no indication on how my possessions managed to get wet but the bottom of the boxes had water lines and were covered in mold and mildew. I went in to talk about the issue to Extra Space Storage and find out what might be done to make the situation right and the manager of my location said that they could do nothing. He remarked that Extra Space essentially rents out air and that a climate controlled unit doesn't carry any extra guarantees. He said that the insurance is there just because people were demanding it and was only to be used as a substitute.
I called Extra Space's main office to get some help and received the same answer. One of Extra Space's employee's told me that the dehumidifier hasn't been working properly in the building my unit was located in and the problem has been going on for months. The location manager told me that I am not the first person to have this problem. My thought is that if is known why wasn't I told!!!
I understand that no storage company can guarantee the absolute safety of your possessions there are too many factors in this world. But picking an insurance company with integrity would be a start and at the very least letting the consumer know their limitations up front. We also got locked in. after 10pm if you don't pay extra for around the clock access you can get locked in by the main gate all night.
Which is made worse if you need to get your rental back by a certain time or else pay for a second days use. The staff at this location were very nice but they have no power to help you because of the restrictions that corporate puts on them.
Product or Service Mentioned: Extra Space Storage Storage Unit.
Monetary Loss: $1.